Sales Associate Customer Service

Katie Brumfield

United States 281-***-****

Work Experience

Lead Sales Associate

Dollar General - Baytown, TX

January 2019 to August 2021

Assistant/Store key holder manager, as a manager my job duties consisted of me managing the store and sales associates, I was responsible opening and closing the store whichever shift I was working that day. Operating the hand held device (HHT) to scan in vendors and freight trucks, also used HHT to keep track of inventory, operating cash registers and performing credit/debit transactions on a credit card machine, in charge of counting nightly deposits and making sure deposits were taken daily to the bank, operating office computer, running a printer/copy/scanner machine, Filing invoices, and other paperwork, reviewing the CCVT system and documenting and reviewing any shrink/shortage issues, in charge of store safe if I was the (MOD) that shift, counting down the tills at the start/ending of my mine and my coworkers shift, attending weekly conference calls with the District Manager and other Store/Assistant managers from other Dollar General stores in the district. Assisting my store manager with anything she was needing as in resetting shelves to fit the new planogram assigned, stocking new freight everyday, handling and processing FedEx packages, scanning inventory, doing refunds/exchanges for customers, providing great customer service to my customers. Always making sure my customers were greeted, welcomed, and thanked, also assisting my customers in anyway they needed, making sure there needs were met and keeping my customers satisfied and happy. Lead Sales Associate

ExxonMobil - Baytown, TX

March 2006 to October 2007

Operating cash register, handling cash, processing customer debit and credit card transactions, stocking coolers, and merchandise for shelves, operating coffee and fountain drink machines, making sure the store, bathrooms, and parking lot was cleaned, taking out the trash from inside and outside, making ice bags and stocking them neatly in the outside ice machine, I sometimes worked the deli part of the store and making chop beef sandwiches, burgers, etc...taking apart and cleaning the meat slicer and putting back together, also in charge of counting tobacco and lottery products at the end of my nightly shift Cashier

Philliphs 66 - Baytown, TX

January 2004 to 2005

Same job description from the job above at ExxonMobil's gas station. Education

High school

Barbers Hill High School - Mont Belvieu, TX

1991 to May 2006

Skills

• Team Member (10+ years)

• Customer Service (10+ years)

• Microsoft Office (10+ years)

• Cash Handling (10+ years)

• Microsoft Word (10+ years)

• Retail (10+ years)

• Sales (10+ years)

• Retail Sales (10+ years)

• Cleaning Experience (10+ years)

• Stocking (10+ years)

• Store management (2 years)

• Planograms (2 years)

• Computer operation (10+ years)

• Commercial cleaning (1 year)

• Time management

• Retail management (2 years)

• Assistant manager experience (2 years)

• English (10+ years)

• Excellent customer service (10+ years)

• Retail management (2 years)

• Sales management (2 years)

• Guest services

• Freight

• Cashiering

• Supervising Experience

Languages

• English - Expert

Certifications and Licenses

TABC

Administrative assistant/receptionist — Completed

September 2021

Using basic scheduling and organizational skills in an office setting Full results: Completed

Security guard skills — Completed

October 2021

Assessing risks, enforcing security standards, and handling complaints Full results: Completed

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Nursing assistant skills — Proficient

October 2019

Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.

Full results: Proficient

Customer focus & orientation — Completed

October 2021

Responding to customer situations with sensitivity Full results: Completed

Sales skills — Completed

August 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Completed

Work motivation — Highly Proficient

October 2021

Level of motivation and discipline applied toward work Full results: Highly Proficient

Retail customer service — Familiar

September 2021

Comprehending and responding to retail customer needs Full results: Familiar

Work style: Conscientiousness — Proficient

September 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Cleaner fit — Familiar

September 2021

Measures the traits that are important for successful cleaners Full results: Familiar

Management & leadership skills: Impact & influence — Completed January 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed

Customer service — Familiar

October 2021

Identifying and resolving common customer issues

Full results: Familiar

Medical receptionist skills — Completed

October 2021

Managing physician schedules and maintaining accurate patient records Full results: Completed

Front desk agent (hotel) — Completed

October 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed

Cashier skills — Completed

January 2022

Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Completed

Sales skills — Familiar

January 2022

Influencing and negotiating with customers

Full results: Familiar

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