Customer Service Store Manager

Hira Fatima

Mobile: 631-***-****

Email: *******@*****.***

Address: **** ****** ******, ********, ** 11713

PROFESSIONAL SUMMARY

Efficient and energetic Retail Manger with 9+ year of experience driving increased customer traffic and sales by creating a friendly shopping environment. Effectively instills customer service skills in all employees with comprehensive training and rewards programs.

EDUCATION:

Bachelor of Science in Nursing:

Suffolk community college Selden, New York

Under completion

High School Diploma:

Centereach High School, New York

PROFESSIONAL EXPERIENCE:

Wireless, Verizon Smithtown, New York August 2021 to present

Designation: Sale representative

Responsibilities:

oInteracting with customers and providing prompt and courteous customer service to all customers in person, via phone or written note

oPerform cost-benefit and needs analysis of existing/potential customers to meet their needs

oSupply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

oContributes to team effort by accomplishing related result as needed.

oResolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

AMTEL, T-Mobile Selden, New York July 2014 to May 2021

Designation: Senior Store Manager

Responsibilities:

oCompletes store operational requirements by scheduling and assigning employees; following up on work results.

oMaintains store staff by recruiting, selecting, orienting, and training employees.

oAchieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

oMaintains store staff job results by coaching counseling, and disciplining employees; planning, monitoring, and appraising job results.

oIdentifies current and future customer requirements by establishing rapport with potential and actual customer and other persons in a position to understand service requirements.

oMaintains the stability and reputation of the store by complying with legal requirements.

oMaintains professional and technical knowledge by attending educational workshop; reviewing professional publication; establishing personal network; participating in professional societies

Costco Channel Nesconset, New York July 2013– June 2014

Designation: Sales Advisor

Responsibilities:

oApproaching customer and offering them advice on products to persuade them to buy.

oProvide information and other service such as handling returns of merchandise.

oTake and record orders through a computer system in person or over the phone/e-mail.

oOperate cash registers and close daily revenue.

oArrange merchandise on shelves according to popularity and other criteria

oMaintain the quality of service provided to the customer.

oEnsure to capture information, goals, record accurately and provide input as per company quality standards.

oSuggest impartial advice to assure client purchase right products.

SKILLS:

• Expertise in Accounting Software

•Microsoft office suite expertise

•Telecommunication system

•Self-motivated professional

•Strong communication skills

•Time management

LANGUAGES:

Bilingual in English, Urdu and Hindi

REFRENCES

Will be furnished on demand

Contact this candidate