SUMMARY

SKILLS

EXPERIENCE

DEBORAH

GREEN

adston@r.postjobfree.com

361-***-****

Kingsville, TX 78363

Business-conscious individual offering over 20+ years working as a Guest Service Representative in hotel/motel industry. Focused, enthusiastic and offering highly effective skills in client rapport. Highly ambitious and looking for a customer service representative position in the San Antonio area. Am open to other industries besides hotel/motel.

• Performance improvements

• Supervision and training

• Cross-functional team management

• Sales team development

GENERAL MANAGER 12/2016 to 02/2022

Hampton By Hilton - Kingsville, TX

Delivered exceptional client experiences through hands-on leadership of associates and managers.

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Built and maintained loyal, long-term customer relationships through effective account management.

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• Designed sales and service strategies to improve revenue and retention. Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

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Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

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Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.

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GUEST SERVICE REPRESENTATIVE 03/2008 to 12/2016

Hampton By Hilton - Kingsville, TX

Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.

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Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

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Handled payment processing and provided customers with receipts and proper bills and change.

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Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

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• Managed customer complaints and rectified issues to complete satisfaction. Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

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Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.

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Issued room keys to guests upon check-in and answered questions regarding proper use.

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Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.

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CUSTOMER SERVICE REPRESENTATIVE 01/2002 to 03/2008 Motel 6 - Kingsville, TX

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

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• Fielded customer complaints and queries, fast-tracking them for problem resolution. EDUCATION AND

TRAINING

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

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Informed customers about billing procedures, processed payments and provided payment option setup assistance.

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Texas A&M Kingsville - Kingsville, TX

BBA

Business, 12/2016

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