Customer Service Representative
Resume:
Sheila Castillero
Plainsboro, NJ *****
***********@*******.***
Planning, leading, organizing, and managing all aspects of an organization. Coordinate and facilitate good communication between departments.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Public Health Administrator
New Jersey Department of Health - New Jersey - (SMX Contractor) Manager: Robin Koerner - ********@***************.***
March 2020 to April 2022
Bilingual team supervisor
Medical interpreter
Customer Service
HIPAA regulations process
Evaluate cases status
Pediatric chronically ill patients
Documentation Management
Science Research
Account Management Specialist
Bank of America - Remote
January 2019 to February 2020
Bank Term Project
Account documentation management for internal branch departments, assisting managers and officers with banking data and access processes.
• Inbound calls and e-mails support
• Accounts management
• Branches support
Team Lead
West Windsor Board of Education - New Jersey
September 2017 to December 2018
Plan special activities for extended day school programs. Schedule and develop after school programs
Support and assist EDP classes.
Manage program budget and resources according to district policies and yearly metrics expenses. Customer Service Representative
Burlinton Coat Factory - New Jersey
February 2016 to August 2017
Customer service representative
Assist the store manager in merchandising
Receiving department
Barcode and reception.
Education
Master of Healthcare Administration in Public Health Grand Canyon University - Phoenix, AZ
March 2021 to Present
Bachelor of Science in Business Administration
Berkeley College
September 2016 to May 2019
Skills
• Public Health and Customer Service and Communication Skills (10+ years) (10+ years)
• Spanish
• Time Management (3 years)
• Management (3 years)
• English
• Interpretation
• Graphic Design
• Program Development
• Typing (10+ years)
• Computer skills
• Budgeting
• Help Desk
• Research
• Data Analysis
• Technical Support
• Data Collection
• Employee Orientation
• Research (3 years)
• Google Docs
• Usability
• Recruiting
• Translation
• Writing Skills
• Customer service
• Phone etiquette
• Zendesk
• Customer support
• Live chat
• Social media management
• Documentation review
• Office experience
• Communication skills
• Time management
• Typing
• GitHub
• WordPress
• Analysis skills
• Information security
• Preschool experience
• Bilingual
• Patient Monitoring
Languages
• English - Fluent
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