Customer Service Operations Manager

KEVIN STEELE

www.linkedin.com/in/ksteele* • steelekevin037.com • 864-***-****(c)

PROFESSIONAL PROFILE

Results-driven, team-building professional dedicated to creating exceptional employee and customer experience. Background in procurement, logistics, operations, warehousing, budgeting, and inventory control.

PROFESSIONAL EXPERIENCE

Sr. Buyer/Inbound Manager Grove Medical, Greenville, SC October 2016 – Present

•Promoted 2022 to Sr. Buyer controlling 98% of distribution center spend.

•Employment goals achieved: Reduced inventory by $800k over three facilities, increased inventory turns from 8 to 24 for major vendor accounts, analyzed and eliminated $130k in dead stock.

•Responsibilities included purchasing for three facilities and promoted to inventory control over Florida and Louisiana distribution facilities. Analyzed and initiated transfers between all three facilities to maximize inventory turns and minimize purchasing spend. Applied procurement processes to stabilize spend budget.

•Promoted to Receiving Manager 2018 – control and coordinate inbound shipments for two facilities. Build and lead a dedicated team of receiving personnel. Reduced inbound lead-time from five days to 24 hours.

•Employee of Year 2018 for efforts in reduction of inventory and facilities management.

Operations Manager, Carolina Filters, Sumter, SC April 2016 – August 2016

•Employment goals achieved: Increased profits by 14% in 90 days, reduced inventory by $75,000, eliminated $672,000 in warehousing and distribution overhead cost by consolidating facilities, implemented web-based inventory system for 700 products, wrote business plan for separate business entity including operations, quality, safety, capital, and marketing.

•Responsibilities included purchasing, warehousing, scheduling, account services, and recruiting.

•Managed three facilities: Taylors, Columbia, and consolidated Summerville facility.

•Managed 11 teams across state: Increased productivity by 40%, reduced overtime and recruited employees.

•Led purchasing drive to consolidate and reduce vendors; implemented cycle purchasing system and controls.

North America Warehousing Manager, Deslee Clama North America, Inman, SC 2015- 2016

•Employment goals achieved: increased on time shipments by 32%, increased warehousing capacity by 40%, reduced inventory errors by 64%, implemented work instructions and quality standards.

•Designed customer demand schedule which forecast product demand and shipping schedule.

•Responsibilities included: Logistics for 5 facilities, leasing and purchasing of capital equipment.

•Managed five facilities: Inman, Greer, and Boiling Springs SC along with sites in Mexico and Canada.

•Managed all national and international outbound distribution utilizing two shifts.

•Managed all inbound finished goods and raw material shipments from five international sites.

Manager of Administrative Services, Tri-County Technical College, Pendleton, SC, 2005–2015

•Employment goals achieved: auxiliary income expansion to top 1% nationally; introduced successful food service with gateway access; successfully managed and executed multi-million-dollar projects involving IT structure and building expansion; and profit and loss control involving 13+ million per year.

•Presidential Staff Excellence Award (2010), Educator of the Year (2012), Wade A. Martin Innovator of the Year (2012).

•Managed administrative core of auxiliary services, including campus store and café operations; marketing, graphics, website, and social media; in-house printing operations; postal services and shipping and receiving; risk management; custodial services; and special event design and operations. Four staff managers were direct reports.

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•Increased net profit from 6% to 14% within 18 months. Ranked by National Association of Collegiate Stores (NACS) in Top 1% of returns to college, Top 1% in lowest operational cost versus customer base, and Top 10% of all two- and four-year colleges in volume of business versus customer base.

•Designed algorithm to determine student application rate per semester, student loading per course and educational supply need per class level

•Directed buying decisions for retail, capital, marketing and custodial. Yearly budget of $13mil per year.

•Oversaw $120+ million in financial aid disbursements with zero loss over nine years.

Operations Manager

International Motor Control Corp. /Compact Automation Products, Inc., Westminster, SC 1999– 2005

•Employment goals achieved: increased profits by 10%; reduced cost by 40%; implemented 5S and Lean; and collapsed facility size to streamline production environment while acquiring complimentary companies.

•Directed all aspects of the manufacturing, purchasing, marketing and assembly of pneumatic, hydraulic and rotary product lines.

•Achieved increases in gross margin from 32% to 39% and operating income from 5% to 15% by implementing Lean Manufacturing principles.

•Reduced purchasing cost by 40% by increasing internal capacity, eliminating need for outside suppliers.

•Headed relocation team responsible for concept, design, layout and build of new facilities. Successfully consolidated plant from 150k square feet to 35k.

•Initiated and supervised 5S and Lean systems, successfully reducing head count by 40%; reduced returns by 4.1%; improved on time delivery by 6%; and reduced inventory by 20%.

•Acquisition team with responsibilities to compile target companies based on horizontal and vertical similarities; assessed ability to close and relocate facility into one of several sister facilities; recruited management and staff to relocate to new facility; and consolidated and automated online production, assembly and stocking systems.

•Implemented Oracle 11.03 and 11i. Served as internal consultant to sister facilities for stock room, shipping and production modules.

Customer Service Manager/Production Team Leader

Unimark Plastics/Ball Corporation, Inc., Greenville, SC, 1995– 1999

•Employment goals achieved: promoted from Customer Service Manager to Production Manager in order to increase output, employee engagement and profitability.

•Managed 50-person manufacturing, buying and maintenance team operation in a Class 100,000 clean room operating in a 24/7 production environment.

•Created Master Production Schedule incorporating machine capacity, raw material purchases and availability and maintenance windows. Developed computerized inventory tracking system.

•Managed five (5) person Quality Assurance lab responsible for the maintenance of product files, shipping records, production monitoring, and customer complaint resolution and line start-up.

EDUCATION

Master of Business Administration, Clemson University, Clemson, SC

Bachelor of Science in Financial Management, Clemson University, Clemson SC

COMPUTER SKILLS

Profit 21, Microsoft Office, Oracle, Banner, MBS Insite and TA, VoIP Avaya and Cisco, ERPlain

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