Customer Service Barista
Resume:
Zayna Mehtar
***********@*****.***
CAREER OBJECTIVE
Hard-working Information Systems major. Graduated from California State University - Long Beach, with 3 years of work experience. Aiming to leverage proven knowledge of programming, web design, and IT/IS skills. Frequently praised as adaptable by peers and can be relied upon to help your company achieve its goals.
EXPERIENCE
Starbucks Irvine, CA
Barista 2019 - Present
Multitasked creating over 100 beverages in a short amount of time resulting in an approximately 8% increase in customer satisfaction.
Handled over 80 transactions resulting in an increase in revenue for the company by 2%.
Followed standards for merchandising, stocking, rotating, and storing more than 50 products a day in less than two hours.
Followed Starbucks Service Steps and Magic Selling skills providing exceptional customer experience resulting in a 3% decrease in customer turnover.
Maintained cleanliness, sanitation, organization, and food handling techniques resulting in a 5% increase in store sanitation.
Served customers quickly and efficiently and prevented over 30 delays in serving lines creating a better customer experience.
Maintained knowledge of menu items and recipes to effectively serve over 100 customers.
Recorded over 100 drink orders accurately resulting in overall customer satisfaction.
Demonstrated excellent customer service and interpersonal skills, both written and verbal.
Followed store policies and procedures for operational flow at each station.
EDUCATION
CALIFORNIA STATE UNIVERSITY - LONG BEACH Long Beach, CA
Bachelor of Science (B.S.) Information Systems Candidate (Graduated Dec 2021)
Relevant Coursework: Java Programming, Database Programming, C++ Programming, Cybersecurity, Spreadsheets, Management, Leadership and Strategy.
DEMONSTRATED SKILLS
Coded over 65 projects using C++, python, and java resulting in many programs that function in accordance with their purpose.
Lead teams to create exceptional technological presentations resulting in a group success.
Designed webpages based on class criteria.
Demonstrates top communication skills when resolving consumer complaints.
Multitasks during peak work hours to successfully tend to customers’ needs.
Creatively solves problems catering to the needs of the consumer while following guidelines.
Shows exceptional adaptation skills when necessary.
Uses innovation to create projects and ideas earning high academic scores.
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