Protection Specialist Customer Service
Resume:
ESTELLA L.
JOHNSON
adstng@r.postjobfree.com
Greenville, MS 38701
Hardworking employee enthusiastic about learning the customer service field inside and out. Pursues opportunities to learn new skills and contributes to team and company success. Offers strong administrative, relationship-building, and problem-solving abilities. Personable with highly developed skills in lead generation, account retention and relationship management. Well-educated in assessing customer needs, introducing new products and services and processing transactions. Proficient in Microsoft, Excel, Powerpoint, Google docs, Onedrive, ChildPlus, VDI, Citrix, and Okta.
PROFESSIONAL SUMMARY
Princess Cruises Lines-Remote - Inbound Sales Agent Santa Rita, CA • 12/2021 - Current
Delta Health Alliance-Early HeadStart/Headstart - Family Service Manager
Indianola, MS • 01/2021 - Current
WORK HISTORY
Spoke with existing customers and prospects to discuss business needs and recommend optimal solutions.
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Provided superior service to customers by quickly and courteously responding to requests, inquiries,
suggestions and concerns.
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Developed and delivered engaging sales presentations to convey product benefits.
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Offered each customer top-notch, personal service to boost sales and customer satisfaction.
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Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
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• Assisted call-in customers with questions and orders. Retained excellent client satisfaction ratings through outstanding service delivery.
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Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
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Coordinated individual referrals to obtain community services, advocated for client needs and resolved
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SKILLS
• Lead prospecting
• Sales Strategies
• Customer assistance
Account acquisition and
retention
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• Problem solving strength
Interpersonal
communication skills
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• Performance improvement
• Client Service
• Staff Training
Mississippi Valley State
University
Itta Bena, MS • 05/2011
Bachelor of Science: Social
Work
EDUCATION
MS Department Of Child Protection Services - Family Protection Specialist
Greenville, MS • 03/2012 - 12/2020
At&t/Bellsouth - 411 Operator
Greenville, MS • 05/2006 - 01/2011
roadblocks.
Referred families to shelters, legal resources and educational programs.
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• Assisted with researching grants and grant writing tasks. Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
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Developed and created programs and monitored
effectiveness against individual participant needs.
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Referred clients to appropriate team members,
community agencies and organizations to meet
treatment needs.
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Developed team communications and information for
meetings.
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Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
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Performed duties in accordance with applicable
standards, policies and regulatory guidelines to promote safe working environment.
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Conducted home and school visits to assess children's safety and permanency.
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• Updated and submitted documentation for case records. Visited home environments to help clients develop
comprehensive life, technical and job skills.
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Reported child abuse in accordance with legal standards of mandatory reporters.
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• Attended and participated in court hearings.
Connected individuals to applicable community
resources.
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Supervised foster children and homes to oversee
well-being of each child.
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Developed rapport to create safe and trusting
environment for care.
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Monitored progress and documented patient health
status changes to keep care team updated.
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• Accessed number directories to provide relevant
information to callers.
Helped callers locate specific businesses, residences or public buildings with mapping assistance.
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Answered questions about third-party charges and
refunded incorrect bills.
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• Connected local and long distance calls.
Processed customer calls by accurately logging all pertinent information with.
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Responded to customer inquiries with patience and
positivity to establish excellent first impression.
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Supported customers by managing calls daily efficiently while maintaining professionalism and upbeat tone.
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