SHALANI TAYLOR

Tyler, TX

adstne@r.postjobfree.com

562-***-****

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking.

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Willing to relocate: Anywhere

Work Experience

Professional Coach Operator

Long Beach Transit - Long Beach, CA

November 2011 to Present

Performed pre-trip and post-trip inspections of assigned vehicle. Navigated routes and mitigated delays with expert-level map reading and current knowledge of bus routes, road construction, and other hazards.

Picked up and safely discharged passengers at designated bus stops. Performed professional customer service assistance. Accurately counts and properly handles payment systems. Accurately records incidents and properly files paperwork. Excellent phone etiquette

Medical Assistant

Colonial Care Center - Long Beach, CA

January 2010 to October 2011

Assisted clinicians with in-office procedures.

Completed intakes, measuring vital signs and documenting symptoms. Kept equipment ready for use through scheduled cleaning and sterilization. Documented information required for patients' specimens and tests completed. Supported patient recovery by educating family and caregivers on treatments and warning signs of complications.

Sales Associate

Sears - Long Beach, CA

March 2008 to November 2009

Checked sister stores and online options to locate items for customers. Helped customers navigate store, complete sales, and process returns. Resolved customer concerns using strong communication and conflict management skills. Met or exceeded individual sales goals and key performance indicators (KPIs). Contacted customers to finalize sales and service transactions. Rotated stock using clearance markdowns and special sales promotions. Managed multiple tasks simultaneously while meeting deadlines. Education

Certificate

Long Beach City College - Long Beach, CA

November 2009

High School Equivalency

Long Beach Polytechnic High School - Long Beach, CA June 2008

Skills

• Safety practices Problem resolution Record preparation Account updating Call management Delivery scheduling Paperwork processing Appointment scheduling

• Bus Driving

• Commercial Driving

• Communication Skills

• Driving

• Security

• Shuttle Driving

• Phone Etiquette

Certifications and Licenses

Passenger Endorsement

Driver's License

CDL B

CPR Certification

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