Administrative Assistant Office Aide
Resume:
ADA C. CUSTODIO
Newark, DE *****
***********@***.***
EXPERIENCE:
**/**/**** – Present Christiana Hospital (Part Time)
Newark, DE
DUTIES: Handle multi-line switchboard. Process calls in an efficient and timely manner. Handle overhead paging as necessary. Process all CODES in an efficient and timely manner. Call appropriate personnel for codes when required. Handle faxing of Trauma Codes and other codes to appropriate departments. Page O/C Social Workers for floors thru our Vocera system. Look up patients and direct callers to appropriate parties. Direct callers to appropriate departments.
Vital Security (On-Call Basis)
10/01/2014- 2017 Wilmington, DE
EMS Dispatcher
DUTIES: Receive and prioritize non-emergency telephone calls from staff. Processed information using Access Report. Dispatch appropriate unit. Operate a multi-frequency radio, monitors alarms systems, operates playback on cameras, operate security devices and other related communication equipment located throughout the Center. Must condense large amounts of information into readable, sensibly typed remarks in a timely manner. Work rotating shift work during evenings, nights, weekends, and holidays, work extended shifts and be subject to emergency callout(s). Able to work effectively in a disciplined environment without close supervision and carry out lawful orders according to policies regardless of personal agreement.
Must continually demonstrate a high level of mental stability and professionalism.
02/14/2012 – 06/2019 St. Francis Hospital
Wilmington, DE
Communications Specialist
DUTIES: Answer multi line switchboard, direct calls to appropriate party. Monitor all security cameras for the hospital, contact Security when necessary. Handling of dispatch radio for Security, Environmental and Maintenance Dept. Dispatch appropriate parties to situations. Overhead paging of all CODES in the hospital. Monitor fire system. Monitor Proxy Card system for all employees in hospital. Set up employees with appropriate access to hospital. Assist Maintenance in testing systems when needed. Look up patients in Meditech and direct calls to patients. All other assigned duties.
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Ada C. Custodio
06/30/10-01/24/12 Wells Fargo Home Mortgage
Newark, DE
Mortgage Assistant/Administrative Assistant
DUTIES: Ensure all customers and HMC’s are assisted in an efficient,
professional manner while performing office and routine administrative
duties for the loan production office. Answer phones, redirect call to
appropriate source, greet customers for appointments with HMC’s.
Distribute incoming mail, maintain outgoing mail, including over night
packages. Monitor office supplies and keep an adequate supply of needed
items. Copy customer’s documents for loan files, put files together for all
HMC’s for submission. Submitting files to fulfillment sites and making
sure files are accurately documented with correct income, assets, and in
the proper stacking order. Requested by the HMC’s to order appraisals,
homeowner policies and title work for the loan files. Type
correspondences requested by HMC’s and Branch Manager. Analyze bills
for accuracy, fees that are collected for the files are logged and sent with
worked spreadsheet to Trust Accounting Dept. Audit new loan
applications as received, run reports for the Branch Manager, distribute
weekly and monthly reports to the HMC’s and Branch Manager.
08/05 - 04/09 ACA Mortgage Company
Wilmington, DE
Administrative Assistant for Corporate Office
DUTIES: Handle 12-line phone. Screen all calls for President of the Company. Screen all incoming calls for Loan Officers. Handle closed loan files, prepare denials for clients that do not meet requirements for mortgages. Handle all paperwork for new employees, go thru proper procedure for all terminated employees. Order all supplies, handle all incoming/outgoing mail. Handle all administrative tasks assign to me by the President, Chief Corporate Administrator and Operations Manager. Handled all Accounts Payable.
08/05 - 04/09 ACA Mortgage Company
Wilmington, DE
Administrative Assistant for Corporate Office
DUTIES: Handle 12-line phone. Screen all calls for President of the Company. Screen all incoming calls for Loan Officers. Handle closed loan files, prepare denials for clients that do not meet requirements for mortgages. Handle all paperwork for new employees, go thru proper procedure for all terminated employees. Order all supplies, handle all incoming/outgoing mail. Handle all administrative tasks assign to me by the President, Chief Corporate Administrator and Operations Manager. Handled all Accounts Payable.
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Ada C. Custodio
7/03-1/05 JPMORGAN CHASE
Newark, DE
Customer Service Representative
DUTIES: Handled multi-line switchboard. Assisted callers with information needed and if couldn’t assist callers then would direct them to proper department. Answered over 500 calls on a daily basis. Prepared daily stat reports. Researched information in Operators Research Database (ORD) made sure information regarding departments was correct, since ORD was used by all Operators to direct callers to the right departments. Handled all Spanish calls.
5/02-6/03 ST. JOHN’S EPISCOPAL HOSPITAL
Far Rockaway, NY
Switchboard Operator
DUTIES: Handled multi-line switchboard. Directed callers to appropriate departments. Set up admitted patient phones. Paged doctors via pagers/overhead speaker as needed. Made announcements via overheard speaker as directed regarding in-service, meetings or mass schedules. Prepared on-call schedule for daily staffing. Handled any assigned duties.
2/01-4/02 CENTRAL PHONE ANSWERING SERVICE
Queens, NY
Telephone Operator
DUTIES: Handled multi-line console. Answered calls for various companies such as doctors, plumbing, heating and oil, apartment complexes and lawyers. Took and held messages when appropriate for offices other times paged proper party with information. Set up appointments for doctors as required.
2/01-4/02 CENTRAL PHONE ANSWERING SERVICE
Queens, NY
Telephone Operator
DUTIES: Handled multi-line console. Answered calls for various companies such as doctors, plumbing, heating and oil, apartment complexes and lawyers. Took and held messages when appropriate for offices other times paged proper party with information. Set up appointments for doctors as required. Paged doctors via pagers for patients with medical concerns. Faxed messages over to proper companies.
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Ada Custodio
2/99-6/00 PENINSULA CENTER FOR EXTENDED CARE AND REHAB
Far Rockaway, NY
Administrative Assistant
DUTIES: Worked directly for Director of Nursing. Handled all incoming/outgoing mail. Answered calls for Director of Nursing, took messages when appropriate, forwarded calls to Director when appropriate. Set up meetings, typed up minutes of meetings, reports. Made sure all RN and CNA licenses were up to date. Prepared staff schedule for Nursing home. Made sure all units were properly staffed with RN and CNA’s; if had sick calls had to make sure coverage was found. Ordered all office supplies. Handled all administrative duties.
6/94-1/99 QUEENSBORO CORRECTIONAL FACILITY
Long Island City, NY
Keyboard Specialist
DUTIES: Worked for the Deputy Superintendent of Programs. Typed all correspondences delegated to me such as memorandums, monthly reports, minutes of meetings. Handled all incoming/outgoing mail for inmates. Set up call-out for new incoming general confinement inmates so that they can be interviewed by a Correction Counselor. Answered phones and directed calls to proper Counselor. Also on on-call basis handled multi-line switchboard.
11/90-1/92 KINGSBORO PSYCHIATRIC CENTER
Brooklyn, NY
KEYBOARD SPECIALIST
DUTIES: Worked for 9 Intensive Case Managers. Set up meetings with the ICM’s and their clients. Made sure all time cards were submitted to time keeping in a timely manner. Answered multi-line phone and took messages for ICM’s. Typed up monthly reports, minutes of meetings. Worked on accreditation forms and handled all administrative duties.
7/90-10/90 CARIBE SHIPPING, INC
Brooklyn, NY
Administrative Assistant
DUTIES: Handled all invoices for outgoing/incoming shipping. Handled all incoming/outgoing mail; answered multi-line phone; helped customers with their concerns regarding their shipments. Handled all bookkeeping for President of the company. All administrative duties.
EDUCATION TECHNICAL CAREER INSTITUTE
11/90-01/92 Major: Office Administration/Certificate
Completed courses in computers, typing, English. All courses
related to office administration.
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Ada Custodio
6/86-6/90 BUSHWICK HIGH SCHOOL
Diploma
SKILLS: Typing, Customer Service & Administrative Assistant Experience, Fluent in Spanish. Fast learner; able to work well under pressure & able to work well with others. I’m willing and able to learn any new tasks.
VOLUNTEER:
10/2008-01/2011 Secretary of Greater Newark Baseball League
05/2009-2017 Office Aide for Love Inc.
05/2014-2018 Bible Fellowship Church
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