Scrum Master Customer Care

Leo S Fumbu

Tel: 945-***-****

Email: ***********@*****.***

Agile Scrum Master

Result-oriented professional offering over eight years of rich & qualitative experience in Agile Coaching, Product Development, Project Management and Scrum Master in a complex cross-functional client facing team matrix environment. Adept at speaking and writing in French with ability to apply international skills to global projects. Strong ability to lead teams, coach/mentor, develop user stories and establish lightweight software configuration management and release processes that would enable organizations to build high-value products quickly and effectively.

Key Skills:

JIRA/Confluence, Jira Align, Horizon Jira 2 and 3

ADO (Microsoft Azure DevOps Tool)

~ Microsoft Office (Advance word, Excel, PowerPoint, and outlook

~ SAFe Scaled Agile Framework Kanban/Scrum, TDD Frameworks

~ Product Management

-People Management Skills

~ Agile Software Development

~ServiceNow, SharePoint, ALM, PBI tool, ACAB

~ Business Analysis

~Risk Management

~ Process Improvements

~ Stakeholder Management

~ Reporting & Documentation

~ Liaison & Coordination

Organizational Experience

Texas Health Resources (Insurance/Health Wellness & Fitness/ Health Care)

Sr Scrum Master 01/2018 – Present

Working with Watson AI HCPR project to bring AI Voice Capability into HCPR provider Self-Service.

AI-powered Conversational Assist Solution that leverages the Advanced NLP capabilities of IBM Watson and Provides an easy-to-use natural language interface for providers.

Enables SMES to train and tune the Solution to enhance the performance.

Reduction in call Volume.

Primary purpose was to target around the Watson AI looking up authorization status and creating new authorizations. Other major features like utilizing tools to reduce call volume so associates can focus on sales-generating questions and inquiries which will create a stronger provider experience.

Role/Responsibilities:

Tracking all Requirement request needed at the Design stage for the API team and updating user stories/task completed on the Azure Board for tracking purposes.

Working directly with team lead/PO to create user stories and moved user stories from the RMS board to the work board) Enterprise Technology/services work board/sprint board for the teams to start working on their stories.

Facilitating and organizing daily stand-up meetings, reviews, estimation, retrospectives, sprint and release planning, demos, burndown tracking and other Scrum-related meetings.

Ensuring user stories are sized according to sizing guidelines, maintained a guideline for estimations and published among the team as part of coaching.

Performing feature review sessions as requested where in features are prioritized/ranked for each capability the features and reviewed in between to gauge the commitment for the PI

Conducting PMC (program management council) and managed the Program Backlog & Program Roadmap

Working collaboratively with Business and IT partner teams to support development and software delivery.

Assisting the Product Owner and Technical Product Manager in user story creation/prioritization and product Backlog grooming via emergent requirements.

Asking difficult questions, removing impediments, and making issues and problems visible.

Making sure the development team is working efficiently towards Sprint goals.

Coaching the development team and stakeholders on how to use Agile/Scrum practices at a pace that is sustainable and comfortable for the team and organization.

Making sure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.

Making sure teams’ cross functional coordination (analysts, developers, and testers) is occurring early and often.

Recommending improvements and assists in changes to best practice.

Identifying and managing issues and jeopardizing with a clear grasp of the challenges/options until resolved.

Possesses excellent interpersonal skills and ability to work with diverse teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines.

Being aware of agile technology practices (e.g., Test Driven Development, Continuous Integration).

Having the ability to analyze project issues and challenges and proactively define alternatives.

Accomplishments:

Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, rally tracking, product visioning, technical debt reduction, self-management, empowerment, and role training, which resulted in the realization of velocity improvement of more than 80%

Spearheaded the agile transformation journey for several projects (Waterfall Teams to Scrum Teams and Empowered Teams to self-organize and grow cross-functionally)

Institutionalized the implementation of Kanban into Maintenance Teams and led them through continuous improvement mind set, which resulted in significant improvement in cycle time.

Front-led change and continuous improvements, which resulted in increasing the productivity of Scrum Teams by 16% and the quality of deliverables by 22%

Walmart - TX (Retail/ Customer Care Service) December 2016-Jan 2018.

Agile Scrum Master

.

Supporting Product Owner ensuring the product backlog is properly refined prioritizing to maximize value and using and elaborating on users’ stories to be ready for upcoming 1-2 sprints.

Facilitating Daily scrum, release and sprint planning sessions, Sprint review and sprint retrospective

Ensuring all participants understand the purpose of a ceremony and keep to the time box.

Fostering and encouraging conversations and collaboration both inside and outside of team allowing them to self- organize

Identifying and removing impediments, prevent distractions that interfere with the ability of the team to deliver sprint goal.

Mentoring and assessing the team to maturity

Facilitating effective communication and working relationships between Scrum team Product Owner, stakeholders, and third-party vendors

Ensuring team understands the need for clear and concise Product Backlog items and achieve this through techniques like splitting user stories.

Enforcing the values and principles of Agile by focusing on continuous learning and feedback loop

Removing impediments and protecting team members from interruptions and distractions to maximize productivity.

Monitoring task board and burn down charts to track the progress of work and communicate with the team, achieve this through techniques such as user story slicing and acceptance criteria.

Barclays Bank (Financial Domain) 06/ 2015–01/2016

Scrum Master/Project Manager

Working with onboarding applications project under a program called Identity Access Governance, maintaining over 6000 applications to protect our customer’s information from data breaches through Access Control solutions called Oracle Identity Management Centralized system. This project was about us getting all the assets, whether applications whether software into our centralized systems so we can authenticate an authorized access even from the vendors who owned these applications which was an extra step to our infrastructure and our services at the time.

Administering end-to-end project management activities inclusive of planning, effort, design, scope, estimation, resource coordination and delivery as per specified time frames

Maintaining key program performance data for evaluations to support key decision-making program performance analysis.

Facilitating:

oSprint planning, daily scrums, retrospectives, stakeholder meetings and software demonstrations

oCommunication between scrum team and product owner on a regular basis

Working closely with Project Owner in backlog management and continuous delivery of features

Removing obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution and providing customer positive feedback

Tracking & managing product backlog, burn-down metrics, velocity, and task breakdown.

Establishing & communicating the annual calendars for Iterations and Program Increments (PI)

Establishing & supporting communities of practices to promote organizational understanding of agile roles and help individuals develop into them.

Supporting the Scrum Master activities including running daily stand ups, sprint planning, grooming, Planning Poker, and retrospective and reporting iteration progress

Implementing Agile best practices to facilitate, enable & coach multiple teams in a hybrid environment.

Facilitating Scrum ceremonies like backlog grooming, release & sprint planning, an impediment removal to ensure smooth project execution & delivery.

Encouraging the collaboration between teams and System & Solution Architects/Engineering

Coordinating with Product & Solution Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment.

Identifying and managing issues and jeopardizing with a clear grasp of the challenges/options until resolved.

Possesses excellent interpersonal skills and ability to work with diverse teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines.

Conducting the Agile Workshops at the Organizational level.

Excellent team facilitation and Conflict resolution skills including arbitration and negotiations.

Ability to estimate the resource load, prioritized and proactively manage the IT customer expectations.

Prepared the PI Planning agenda and actively participated from offshore to the PI planning events.

Generated reports of OSAM PI Health Assessment Dashboard Sprinting, OSAM PI Health Assessment Dashboard PI Planning, Sprint Burndown / Sprint Burnup, Sprint Cumulative Flow, Sprint Capacity by Team Member & Dependency Status Dashboard

Assisting the Product Owner and Technical Product Manager in user story creation/prioritization and product Backlog grooming via emergent requirements.

Asking difficult questions, coaching, removing impediments, and making issues and problems visible. Escalate, as necessary.

Making sure the development team is working efficiently towards Sprint goal.

Ensured user stories are sized according to sizing guidelines, maintained a guideline for estimations and published among the team as part of coaching.

Ascertained each feature should be completed within one Program Increment (PI), if the sizing indicates it will take longer than one PI, then ensured the feature requires to be decomposed further

Certifications

Certified SAFe 5 Scrum Master

Professional Scrum Master (PSM)

AWS Cloud Engineer Certification

SQL fundamentals 11g certification

IT Skills

Testing Tools: Langs, Capybara, Rspec, Selenium IDE, Selenium Web driver 2.0,Soup UI, Java Script, Cobol, Java and Ruby

Software Methodologies: Agile, Scrum, Kanban, Crystal, (XP)Extreme programming, Scaled Agile (SAFe)

DevOps Tools:Microsoft Azure Devops tool/Board(ADO),Jira/Confluence/ Rally.

Developers’ tools: Jenkins, GitHub/Gitlab, Eclipse, Sonar Cube, Fortify, Code hub, Artifactory, Sauce Labs, Perfecto, Visual Studies and Selenium Webdriver. Version 1. TFS.

ALM tools: Bitbucket jfrog Artifactory, Launcdarkley Feature flag management, Dynatrace Synthetic Monitoring,

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