Customer Service Representative
Resume:
Chiquita Lynn Townsend
San Antonio, TX *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Light Housekeeping Duties
4M Building Solutions - San Antonio, TX
December 2021 to May 2022
My position are to provide efficient office maintenance,dusting,removing recycled paper to ensure a clean working environment.
Customer Service Representative
Southwest Airlines - Memphis, TN
September 2015 to December 2021
Is to assist customer with quality customer service providing them with warm hospitality as well as having the abilities to work independently and as a team player .Also checking customers in using data entry skills,for there flight tagging there bags to there final destination, assist in irregular operations, rebooking on the next available flight, collecting charges for upgrades created reservations collecting payments for unpaid tickets, assist with compensation due to delays, that where maintenance related issues, assist with baggage reroute, daily audits,made arrangement over the phone to setup delivery accuracy of there bags, assist with reporting incidents into the system when a customer bag does not arrive into the station.Above all serving customers with a servants heart. Ground Operations
Grounds Maintenance Warehouses
Customer Service Representative/Ground Operation
Southwest Airlines - Baltimore, MD
October 2014 to December 2021
My daily task was to check the Otis system that monitors all arrive and departure flights. Also making sure the gates have an assigned crew to marshal and dispatch the aircraft from the gate with on time performance. Also to ensure proper equipment to offload and upload the aircraft, checking load factors to determine weight and balance accuracy. I also preceded with an inspection for the pushback tractor, belt loader, wireless headset and all other heavy machinery etc. To perform the daily task of an on time departure. My daily task requires that I work in all types of weather conditions . Accomplishments
The impact I have is to always be open minded, give a good performance, ensure safety is demonstrated for myself and others work as a team player.
Skills Used
The skills I demonstrate are pushing back the aircraft off the gate at departure time. I would also repo an aircraft from one gate to another, properly check for the passenger bags to ensure they are going on the correct flight, making sure hazmat and comat is properly loaded in designated bins, all airway bill numbers are correct before loading freight with pallet jack, shrink wrap cargo. Ensure that the aircraft models have the right nose identification number to properly load the aircraft. Customer Service Representive
Delta Airlines - Memphis, TN
January 2007 to September 2014
Responsibilities
To assist passengers in there dis-stress, rebooking in the event of flight interruption, provide hotel accommodations.Also assist with inbound arrival, operating jet bridges outbound departures, prepare paper work for flight crew, coordinate outbound departures provide seat assignments for passengers. Accomplishments
The impact that I have is to provide quality service to each passenger .To help make there travel experience pleasant as much as I can.
Skills Used
The skills I demonstrate, are the ability to multi-task, work in a timely manner School Bus Driver
Shelby Country School - Memphis, TN
January 2003 to May 2007
Responsibilities
My responsibilities where to pre-trip the school bus, daily for any event.To assist passenger from home to school safely daily.
Accomplishments
My greatest impact was to greet each passenger, with a smile and ensure they were safe in there travel. Skills Used
The ability to have integrity, a pleasant character, multi-task. Manager Customer Service
Kmart - Memphis, TN
March 1999 to 2003
Responsibilities
My responsibilities where to ensure that the store, appeal met customer expectations, assist co- workers with shipping, receiving warehouse, merchandise order selector,repackage damage merchandise, RF scanner, stocking replenishing store shelves.
Accomplishments
To help employees build there team player skills, ensure customer satisfaction was met hospitality, deliverance of merchandise displays efficiency was above satisfaction. Skills Used
The ability to show my accountability, performance, I ensured sales met all expectations. Education
High school or equivalent
White Station High School
August 1988 to May 1991
Skills
• Pallet Jack
• Order Picking
• Shipping & Receiving
• RF Scanner
• Freight Experience
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