Front Desk Assistant Sales

DALIA FAYEZ MARCO

Top Management Office Manager

Mob. +20-100-******* E-mail ************@*****.***

Masaken Misr Lel Taamir, Zone 1, Building 3. Sheraton Heliopolis. Cairo, Egypt. OBJECTIVE

Seeking a challenging position within a dynamic multinational organization, where my previous experience can be utilized and my knowledge can further be expanded through various activities EDUCATION

Nov - 1996 Bachelor degree of Commerce, English section, at Ain Shams University Major: Business Administration

Jun - 1993 Degree in IGCSE –University of Cambridge – London- UK, at Manor House School -Egypt PROFESSIONAL EXPERIENCE

Expertise House - Saleh & Hegab (Architects- Engineers- Economic Consultancy) Chairman’s Assistant June 2021 – March 2022

• Business steering with regards to planning, administration, reports or organization of meeting / minutes.

• Support and lead Company Activities

• Documentation support, including preparation of meeting agendas, briefings, correspondences

• Manage the calendar by arranging internal and external meetings and filtering appointments as required:

• Organize/coordinate meeting schedule. Prepare necessary documents for the meetings/events,

• Travel and accommodation arrangements: Book hotels, flights, transportations, travel application and claim expenses.

• Receive and arrange external and internal visitors Arabia Holding, Egypt

Office Manager for VP Commercial Sector March 2015 – March 2020

• Developed creative and innovative reports to support the VP and Chairman.

• Managed VP office communicating with all departments’ heads.

• Resolved all issues with external and internal customers

• Created company presentations to support top management in different events and meetings

• Handled the busy scheduled for the VP to ensure smooth operation

• Collected reports, managers’ job offers, contracts, and all sensitive documents

• Created organized and well structured archive for all documents

• Organized office supplies, equipment, and third-party services.

• Supported Sales, Marketing, HR, IT, and Legal department I creating reports and presenting business plans. Orascom Hotels & Development, Egypt

Office Manager Real Estate VP & PA to Head of Marketing March 2010 – March 2015

• Developing process that streamline business efficiently and effectively

• Tracking and following-up work and activity implementation for the head of Marketing

• In charge of expenses sheets and invoices related to my line manager and the full marketing team

• Handling, organizing and supervising all admin tasks for the marketing department in order to achieve the objectives as mentioned by the line manager

• Supporting the line manager in admin tasks related to the dept.

• Organizing all marketing invoices related to real estate and destinations marketing activities

• Responsible for the monthly expenses report related to real estate and destinations marketing activities

• Responsible for managing line managers meetings, agenda, and business traveling

• Handling and controlling travel, accommodation for the team. (international and domestic)

• Keeping track of collaterals inventory and setting minimum limits for reprints

• Organize the marketing materials needed for marketing events & exhibitions.

• Responsible for dispatching all marketing materials (El Gouna, Taba and other defined areas)

• Responsible for arranging branding delivery for all events inside Egypt

• Organizing the work among messengers and office boys

• Arranging/ordering for office equipment (stationary, pantry, business cards, etc.)

• Follow up with finance department regarding all related marketing invoices and necessary suppliers’ payments

• Follow up with the management for final approvals on checks and transfers

• Handling leads and requests received through the real estate marketing email and the Call Center, and assigning them to the sales team.

• Preparing a monthly lead conversion report to the head of marketing Egytool Trading Co.

Assistant Manager August 2005 – November 2009

• Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping, in order to aid executives.

• Make travel arrangements for executives.

• Manage and maintain executives' schedules.

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software. Al Futtaim Trading Enterprises Volvo - Dubai, UAE

Assistant Sales Manager December 2004 – August 2005

• Responsible for ordering cars to the local Egyptian Market and ordering cars for personal use (Exclusively to International Bodies, Diplomats & Expatriates living in Egypt)

• Responsible for all correspondences with Volvo headquarters / Sweden.

• Coordinating with all departments reporting to Volvo headquarters: spare parts, service, logistics, and financial and global customer relations.

• Assisting in: ordering catalogues, brochures & birch displays Marketing & advertising Activities

Re-evaluation of advertising as business goals & customer need challenge.

• Deliver promised results.

• Propose plans in relation to the business.

Volvo- Cairo, Egypt

Assistant Deputy General Manager and Diplomat Sales Manager Jan 1999 – July 2004

• Responsible for ordering cars to the local Egyptian Market and ordering cars for personal use (Exclusively to International Bodies, Diplomats & Expatriates living in Egypt)

• Responsible for all correspondences with Volvo headquarters / Sweden.

• Coordinating with all departments reporting to Volvo headquarters: spare parts, service, logistics, and financial and global customer relations

Le Meridian Heliopolis Hotel - Cairo, Egypt

Front Desk Summer 1995 & 1996

COURSES, TRANING & CONFERENCES.

• Modern Office Management, Launch of the Volvo S80- Sweden – Sept 1999

• Launch of the Volvo S60 - Switzerland – Sept 2000

• Launch of the Volvo XC90- Sweden – Sept 2003

• Conference : Marketing & Developing Volvo Cars in Egypt. (w/Vice Chairman) Turkey – Jan 2004

• Launch of Volvo S40 & V50- Spain – Feb 2004

PERSONAL DATA

• Date of Birth: 12/01/1976

• Nationality: Egyptian

• Marital Status: Married with no children

Contact this candidate