CELANIE JOHNSON

PROFILE

As a motivated Officer Manager with strong business acumen and excellent

leadership skills, I bring organization, problem solving abilities, and strong interpersonal connections to my workplace. With over fourteen years of administrative experience, I’m equipped in all clerical needs and am able to adapt quickly while exceeding daily performance objectives. EXPERIENCE

Homemaker Hope Mills, NC

November 2010 - Present

• Manages schedules, events, and activities of the household to ensure all appointments are kept in a timely manner.

• Interviews contractors for major home repairs, handles family finances, and arranges meetings with service providers to keep the home running smoothly.

• Organizes meal plans, shopping, and keeps clothes and household clean and stocked with necessary supplies.

• Oversees children’s homework and makes sure appropriate supplies are accessible.

Office Administrator Kord Technologies Fort Bragg, NC May 2009 - November 2010

• Handled professional interactions with customers, internal personnel, and answered questions via phone and email.

• Collaborated with management to create a current training manual for the department.

• Reviewed all documents and gathered any additional information for paperwork while automating office operations by managing client correspondence, records, and data communications.

• Delegated customer service tasks to employees, created and edited training documentation, and responded timely to requests for information. Office Manager Century21 Cross Creek Realty Hope Mills, NC June 2008-May 2009

• Received and organized correspondence, answered/forwarded calls, and created letters and records.

• Coordinated input of real estate listings into the MLS and internal systems, managed scheduling and calendars, and prepared meeting agendas.

• Managed client correspondence, tracked records, and monitored payments.

910-***-****

celanie.johnson@gmail.

com

Hope Mills, NC

References available

upon request

Senior New Business Coordinator Merrill Lynch Pennington, NC April 2000-June 2002

• Acted as contact to field Marketing Managers and Financial Consultants inquiries and complaints and developed successful relationships with industry leaders.

• Supervised department admin functions, edited client-facing correspondence, and conducted staff meetings.

• Trained and managed six New Business Coordinators on a daily basis.

• Worked closely with multiple departments to automate operations including management of client correspondence and records. Additional positions held at this company:

- New Business Coordinator (December 1997-April 2000)

- Receptionist/Secretary (March 1997-December 1997) EDUCATION

Fayetteville Technical Community College - Paralegal Studies Mauldin High School - Cum Laude Graduate, May 1992 SKILLS

Excellent written and verbal communication

Knowledgeable in Microsoft Office Suite

Firm understanding of Quickbooks

Team player

Strong leadership capabilities

Detail-oriented and extremely organized

Works well under stress and pressure

Contact this candidate