Front Desk Office Manager

Kathy Petersen

307-***-**** • **********@*****.***

Career Summary

A multi-talented individual with a strong work ethic. Who possess the ability to work in a team environment as well as unsupervised; the ability to maintain confidentiality; outstanding interpersonal skills; and excellent verbal and written communication skills. Looking to become a permanent employee with a reputable business where I can utilize and grow my skills and knowledge. Work experience

Teton Orthopedics - Front Desk Scheduler

Jackson, Wyoming - 2020-Present

• Oversee and provide services for an average of 140 patient or more a day

• Organize the schedule and answer for 8 physicians, all with varying specialties and patient volume with influx of 300 plus calls a day

• Coordinate with patients to ensure their medical history and records are correct and up to date, as well as insurance information and payment.

• Work directly with physicians to ensure each patient is given efficient care, as well as maintain patient

relationships and provide safe environment for patients and staff

St. John’s Health - PCU Clerk and Scheduler

Jackson, WY - 2015-2020

• Scheduled for all surgeons and physicians in the Primary Care Unit while maintaining patient relationship and organizing medical records, insurance information. Patient files, payment and answering phones.

• Directly managed the intake of physician orders, including labs, surgical orders, and successful patient transfers to other hospitals.

• Ensured that each patient is efficiently care for by managing call lights and presiding over nurses schedules each shift.

• Ordered office supplies and handled payroll and PTO needs/requests

Star Valley Health - Office Manager

Star Valley, WY - 2012-2015

• Provide leadership, direction, and coordination for the office

• Prepare all patient accounts for surgery, consultation, and post ops

• Register all new/existing patients, check patient’s in and out

• Educate patients about their insurance and assistance to patients with insurance question

• Bill insurance claim, Bill patient accounts, post patient and insurance payments

• Developed the work processes and promote efficient flow and patient satisfaction.

• Analyzed quality data to detect unsatisfactory

trends or weaknesses in the quality/inspection

system

• Accounts receivable for all patient accounts,

patient payment and insurance payments

• Purchases all office supplies and manage

inventory

• Accounts payable and payroll through

QuickBooks, refund patients and insurance

companies, maintain schedule and employee

timecards

Dept of Family Services - Texas and Wyoming

Owned and Operated Childcare Business -1980-2014

Education

Associate of Science- Business Management, Central Wyoming College

Certifications

• Certified Nurse’s Assistant

• Medical Terminology

BLS

American Heart Association

REFERENCES AVAILABLE UPON REQUEST

Abilities

• Patient-oriented etiquette and interpersonal

capability

• Effective organizational and planning skills

• Interact and communicate successfully with a wide range of people in a professional manner

• Compassion for the unique needs of people

• Exceptional patient care

Personal Skills

• Meticulous with detail

• Consistently reliable and punctual

• Accurately works well under pressure

• Writes clearly and concisely

• Speaks effectively and listens attentively

• Determination

• Motivates others

• Exceedingly quick learner

• Exceptional multitasking and time management

skills

• Cheerful and positive attitude

Key Skills

Contact this candidate