Customer Service Assistant Manager
Resume:
April **
FREEDA RODRIGUES
Email: ***************@*****.***
Mobile: +91-983*******
CAREER VISION
To acquire a position with a challenging and dynamic company, where I can apply my customer service experience, combined with my communication skills and marketing capabilities. My goal is to work with a strong corporate team to develop, expand and strengthen the company’s market position and contribute to the realization of its vision and goals, by providing the highest standards of services and products to its customers. PROFESSIONAL
EXPERIENCE
HANDS & FEET SALOON Jabriya, Kuwait
Assistant Manager, 26 Dec 2019 to 15 Mar 2020
Handling Sales & Cash.
Scheduling Appointments.
Overseeing the maintenance and hygiene of the Saloon.
Maintaining Saloon supplies.
Supervising staff.
INDIGO Mumbai, India
Customer Service Executive, 30 Jan 2014 to 1 Mar 2019
Supervising at check-in counters assisting passengers and issuing boarding passes.
Assisting No Show and Gate No Show passengers.
Handling wheelchair coordination.
Handling Boarding gates coordination, connecting manifest and close out papers and boarding.
Handling lost and found baggage in the Arrivals.
Lead and supervise reservation counters, with booking tickets, refunds and change in travel dates, time, change in origin and destination, handling cash, staff travel.
Work with management to ensure that staff clearly understands their job roles, responsibilities, and performance expectations, on par with INDIGO standards.
UNITED AIRLINES Mumbai, India
Customer Service Associate under Live well Organization, 22 Oct 2012 to 31 Oct 2013
Worked at check-in counters assisting Global, Business and Economy class passengers.
Handling cash transactions for excess baggage.
Boarding announcements, passenger coordination and boarding.
Handling lost and found baggage in the Arrivals.
Handling of arrival crew and departure crew for their hotel stay reservation and transport facilities.
April 21
SERCO-(N.R.E) NATIONAL RAIL ENQUIRY Mumbai, India Sr. Customer Service Executive, Jul 2009 to Jul 2012
Handling calls for train services and underground tube times, platform numbers and fares information based in the United Kingdom.
Supervise the floor with new trainees with their queries and escalation calls.
Voice and Accent trainer
Monitor calls of the staff and give them feedback how to improve their product knowledge and maintain pitch.
WNS Global Service Mumbai, India
Sales Agent, Aug 2008 to Feb 2009
Securing orders on high value Avon products specialized for the US market. SCHOLASTICS
Bachelor of Arts – William Carey University, Shillong, India, 2009.
Higher Secondary Certification – RD National College, Mumbai, India, 2005.
Secondary School Certification – St, Teresa’s Convent High School, Mumbai, India, 2003.
STRENGTHS
Proactive, Influential & Charismatic Leader.
Enthusiastic Team Player & Skilled Mentor.
Articulate Communicator & Detail Oriented Professional. SKILLS LANGUAGES
Written and Oral fluency in English
Basic Conversational Proficiency in Hindi and Marathi TECHNOLOGY
Navitare, Sky speed and Vedalon
Microsoft Office {Word, Excel, Power Point & Outlook} ACCOMPLISHMENTS INDIGO, MUMBAI
6E Security Star
Maximum seat sale
Highest Customer Satisfaction
Exceptional Teamwork
REFERENCES
Mr. Lohit.Rao
Head of Airport Terminal Managers
INDIGO Airlines – Mumbai, India
*****.***@********.**
Ms. Kervaz.Engineer
Customer Service Manager
INDIGO Airlines – Mumbai, India
******.********@********.**
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