Customer Service Sales Manager
Resume:
EXPERIENCE
SALES MANAGER/ ADMINISTRATIVE DIRECTOR
GENUINE AIRCRAFT HARDWARE CO – BILLINGS, MT
**** – 2021
Sales procurement customer service management tech support on hardware reading & understanding blueprints (10+ years) • Inside Sales • Business Development • B2B Sales • Negotiation • Sales Management • Purchasing • Office Management • Project Management •Supply Chain • Process Improvement • Research OFFICE CLERK/ SECRETARY
KING MFG – LINDALE, TX
2005 - 2006
Billing • Office Administration • Customer Service • Accurate processing of paperwork for billing • Submitted invoices to customers for payment • Accurate processing of paperwork for Payroll, Accounts Receivable and Accounts Payable
SALES REPRESENTATIVE
GENUINE AIRCRAFT HARDWARE CO – PASO ROBLES, CA
2003 – 2004
Cold Calling • Upselling • Account Management • Pricing • Customer Service • Produce and track work orders • Quality control for accuracy and completeness
EDUCATION
BUSINESS CLASSES / CUSTOMER SERVICE
CUESTA COLLEGE – SAN LUIS OBISPO, CA
Completed Customer Service Academy which provided practical, hands-on training to enhance the soft skills necessary for excellent customer service.
HIGH SCHOOL DIPLOMA
KEY SKILLS AND CHARACTERISTICS
Strong interpersonal & communication skills • MS Office Suite • Ability to work collaboratively as part of a team • Excellent written and verbal communication skills • Proactive, customer service- oriented mindset • Strong organizational skills • Problem Solving • Leadership • Multi-tasking • General technical proficiency SHANNON SCOTT
SALES MANAGER
ADMINISTRATIVE DIRECTOR
PROFILE
Sales Manager and Administrative
Director with over 10 years of
experience in sales management,
procurement, account
management, and direct customer
service. I possess strong multi-
tasking skills and have the ability
to manage several projects and
schedules simultaneously. I am an
excellent public-facing point
person for clients, customers,
vendors and equipment and
service providers.
CONTACT
**************@*****.***
https://www.linkedin.com/in/shan
non-scott-b5334b60/
Tyler, Texas 75706
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