Customer Service

Donna Blannon

***** **** **** **********, **** **240

*********@*****.*** 513-***-****

Administrative / Claims Review / Order Entry / Customer Service Professional

Extremely reliable, dedicated, results-oriented, hard-working, goal-oriented, self-motivated, and technically skilled worker, known for exceptional customer service and timeliness in responsibly managing multiple priorities.

Proven strengths in quickly learning new processes, technologies, and equipment. Promotes team-oriented environment to enhance productivity and build morale.

Excellent interpersonal, communication and relationship-building skills. Listens attentively, communicates effectively and follows through diligently.

Technically skilled—cross-platform expertise (Windows/Mac) with a strong design in Creative Suites and proficiency in Microsoft Office products.

Education

Colerain High School, Cincinnati, Ohio (diploma)

Colerain Vocational Center, Cincinnati, Ohio

Successfully completed two-year “Graphic Communications” certificate program.

Dave Feldman & Associates – 1-year, one-on-one Sales & Marketing Coaching

Fred Pryor Seminars – Business Writing, How to Manage Conflict & Confrontation, Dealing with Difficult People,

How to Deliver Exceptional Customer Service, Excel Basics

Work Experience

THE ALLEEN COMPANY

Sales Coordinator 2/2022 to present

Duties: Answering Heavy inbound calls, quoting rental of Tents, tables, chairs and china/flatware including stages and dance floors. Educating the customer and guiding them on the proper size tent to accommodate their events, corporate and homeowners. Prepare CAD drawings showing layout and anchorage required to obtain zoning and building permits based on each city, township or municipality in Ohio and KY. Emailing quotes and converting to contracts utilizing the Alert Software system with electronic signatures. Process credit card payments manually through computer software.

PROMOSPARK

Order Entry Part-time (20 hrs week) 8/2019 to 4/2020

Duties: Input orders in ShopWorks Software for Ad specialty items such as shirts, hats, pens, Jackets, miscellaneous items used to give out at trade shows. Also uploading online orders and processing to go into production.

DONNA BLANNON (PAGE 2)

ENVIRONMENTAL TECHNOLOGIES COMMUNICATIONS (ETC)

Front Desk Administrator / Sewer Back-Up (SBU) Claims Evaluator 3/2014 to 7/2018

City of Cincinnati / Metropolitan Sewer District (MSD) / Wastewater Collection Division (WWC) Contractor

Perform Divisional front desk administrative duties including: greet and escort guests, schedule meeting rooms through SharePoint, post citywide announcements, job openings and training schedules, and design all WWC flyers and monthly Division-wide slide show for the front lobby’s large electronic display.

Evaluate SBU claims submitted to the city for reimbursement of personal property with values from $500 to $100,000. Educate customers on how to correctly submit their SBU claims, increasing the overall efficiency of the review process. Prepare Excel spreadsheets and written offers that are provided to homeowners and tenants.

Maintain digging permits uploaded in City Works software, working closely with the DOTE. Burn DVD’s of sewer recordings using Primera Digital Color-printed DVD Recorder.

Accomplishments:

Commended by my supervisor for my ability to consistently solve problems and calm angered customers.

Continually enhance communications throughout our Division, creating a positive work environment between management and outside work crews.

Increased my value to MSD by showing initiative in taking on significantly more job duties for all Divisional sections.

ENVIRONMENTAL TECHNOLOGIES COMMUNICATIONS (ETC)

Invoice Coordinator 3/2011 – 1/2014

City of Cincinnati / Metropolitan Sewer District (MSD) / Accounting Section Contractor

Reviewed Design and Construction invoices submitted for payment for contract compliance, task order and mathematical accuracy. Worked with contractors on invoice discrepancies via email and phone.

Accomplishment:

Tracked contractor expenses, completed weekly production reports and tracked progress and process for over 400 projects simultaneously.

Increased the Accounts Payable section’s productivity by educating contractors on how to properly prepare their invoices for city review.

My suggestion to use 2 computer monitors rather than just 1 was immediately implemented, improving our section’s productivity rates.

I learned the Accounts Payable’s processes so quickly, my 3-month employment contract was extended to

1-year after working only 6-weeks.

SIGNAL GRAPHICS PRINTING

Account Executive / Customer Service & Sales, Prepress 2/2008 – 1/2010

Managed corporate customer service accounts. Prepared all estimates utilizing PC computer Printers Plan. Processed

all incoming orders, emailed quotes, created PDF’s and downloaded from the File Transfer Protocol (FTP) site. Assisted

with prepress on Apple computer (Adobe CS), managing orders from beginning through delivery.

Accomplishments:

21 previous client companies moved their business to this company when I moved to this company.

Instrumental in increasing the company’s revenue by 35% in my first year of employment.

Key Competencies:

Customer Service Oriented

Analytical Ability

Accurate & Responsible

Problem Solver

Team Player

Meets & Exceeds Deadlines

Consistent Follow Through

Dependable

Quick Learner

Flexible

Shows Initiative

Contact this candidate