Reservation Agent Front Desk

MELINDA KEATING

Bullhead City, AZ ***** 702-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

Updating Medical Records

Examination Preparation

Procedure Assistance

Check-In and Check-Out Procedures

Coordinating Drug Refills

Appointment Scheduling

Multitasking and Prioritization

Microsoft Office

Standards Compliance

Payment Processing

Flexibility and Adaptability

WORK HISTORY

MEDICAL ASSISTANT/LAB ASSISTANT 05/2016 to Current

Silver Creek Medical Associates, Bullhead City, AZ

Sanitized, re-stocked and organized exam rooms and medical equipment.

Obtained client medical history, medication information, symptoms and allergies.

Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Demonstrated competence in collecting and preparing specimens for testing and analysis.

Logged samples correctly into computerized tracking system.

Collected and documented patient medical information such as blood pressure and weight.

Scheduled appointments and registered patients.

Assisted with support duties such as filing, filing products, labeling products, and taking inventory.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Utilized Practice Fusion EMR system.

Demonstrated flexibility in working in a fast-paced and ever-changing environment.

RESERVATION AGENT 11/2015 to 04/2016

Edgewater Hotel, Laughlin, NV

Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

Provided customers with information about availability and pricing.

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Resolved various issues and discrepancies for customers.

Worked closely with front desk to achieve full occupancy of property.

Utilized CMS to input all key data into hotel's database system.

HOTEL FRONT DESK CLERK 11/2007 to 05/2015

Caesars Entertainment, Laughlin, NV

Welcomed each new arrival pleasantly and confirmed reservations and identification.

Collected room deposits, fees and payments.

Confirmed relevant guest information and payment methods to prevent fraud.

Resolved service-related problems and documented actions in system.

Updated customer accounts with add-on room charges, minibar use and room service bills.

Kept accounts in balance and ran daily reports to verify totals.

Provided customers with information about availability and pricing.

Utilized CMS to input all key data into hotel's database system.

EDUCATION

No Degree: Registered Nurse

Mohave Community College - Bullhead City, AZ

Continuing education in Nursing

High School Diploma: 06/1989

Santiago High School - Garden Grove, CA

.

Contact this candidate