Call Center Hr Manager

Алматы

+7-701-***-**-**

**********@*****.***

ЕЛЕНА ХВАН

ОБРАЗОВАНИЕ

****-**** ****** ***** ********** AFTER ABYLAY KHAN

BSc English – Turkish translator

****-**** *********’ COLLEGE - LONDON, UK

MASTER QUALIFYING PROGRAM (MQP)

2005-2006 OXFORD BROOKES’ UNIVERSITY, OXFORD, UK

HRM (MSC)

EXPERIENCE:

ТОО MAREVENFOOD TIAN SHAN (ROLLTON, BIG BON, ACTIBO, INSTANT NOODLES) FMCG

650 EMPLOYEES

2019-09/2021

Head of HR office

Full HR Cycle in the company: development/realization of HR Strategy, ORG Chart, Recruitment, onboarding, administration, L&D, trainings, C&B etc

The company operated in 5 countries: Kazakhstan (HUB Center), Uzbekistan, Kyrgyzstan, Tajikistan, Afghanistan, Turkmenistan,

2018-2019

HR Business partner production office

Realization of HR strategy for production office, Employee relations, C&B, onboarding, recruitment and learning and development

BANK HOME CREDIT, KZ (INTERNATIONAL RETAIL BANK, HQ CZECH REPUBLIC)

2017 - 2018

HR Business Partner of 14 departments (1200 employees) Responsible for HR strategy realization in:

Partnering in all HR cycle for my stake holders

Recruitment

Onboarding program

Org structure

C&B

L&D

2011 – 2018

HR Manager of recruitment and onboarding unit

Recruitment process strategy and policies

Recruitment operational work

Onboarding processes and policies for whole bank with different approaches for different employees: sales dep. Call center, HQ office, regional branches.

CHECKPOINT CENTRAL ASIA (recruitment consulting)

2010 -2011 – Recruitment manager

Recruitment projects and consultants for partners and clients of the company, mostly for oil and gas, Sales, FMCG companies

Консалтинг по HR вопросам

ТОО KBS Industries (telecom company)

2009-2010 operational and hr manager

Responsible for HR recruitment, administration, operational work

Bank BTA

2006 – 2009 Recruitment and Onboarding Unit

Recruitment for retail Unit and HQ with different levels of positions

Organization and participations in Job fairs

Student programs for graduates

Training programs in Onboarding process

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