Data Entry Customer Service

JANICE SEVERINO

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EXPERIENCE

ServiceLink Management 09/08/2020 – 05/31/2022

Scheduling/Customer Service/Administrative Support

Scheduling and managing signing appointments. Negotiating rates. Fielded calls and emails from company partners and clients, providing timely and efficient solutions. Provided administrative support.

Adecco 07/11/2020 – 09/05/2020

Receptionist

Greeted customers visiting the showrooms, fielded calls and made announcements over the PA.

Target 05/01/2020 – 06/30/2020

Customer Service/Cashier/Merchandising and Setting/Inventory Management

Primary duties were dismantling and setting up merchandise displays and unloading merchandise from trucks to store floor or back stocks. Engaged with store guests to ensure a pleasant shopping experience. Additional duties included cashier support.

Uber and Lyft Driver 7/15/2018 – 05/01/2020

Customer service

Transportation and customer service.

E-Claro Agency (New York Life Insurance) 4/30/2018 – 7/15/2018

Administrative Assistant

Administrative support, reception/front desk, first point of contact between agents and clients, checked completeness and accuracy of life insurance policy before binding, distributed insurance policies in respective agent files, electronic document filing, logged and printed agent commission checks, backed up internal employees when needed.

Helpmates Job Agency (Accurate Background) 7/10/2017 – 11/17/2017

Criminal Research Specialist

Provided background searches for numerous national and international clients for prospective employees, data entry.

Recchia Insurance Agency 11/14/2016 – 7/10/2017

Administrative Assistant

Administrative support, reception, managed and maintained client files, typed and mailed various correspondences and reports, tracked and logged payments received, logged and cut checks for office operations and agent commissions, office equipment upkeep and office supply acquisition, data entry.

Enver Solar 7/18/16 – 11/10/2016

Telephone Sales

Generating leads for sales team.

Century 21 Award - Irvine, California 7/13/2015 – 7/13/2016

Administrative Assistant/Customer Service

Executive and administrative support; accommodated the needs and requests of agents; updated sales and listings on white board and online; informed agents of upcoming events; consulted with branch manager in the scheduling of meetings, presentations and special sales events; screened and scheduled upcoming presenters (i.e. motivational speakers, tax consultants, mortgage and title companies); arranged weekly sales meeting; ordered catered meals for weekly sales meetings; greeted and escorted visitors, meeting attendees, current and prospective clients; light technical support to real estate agents; utilized mail merge to create letters and welcome cards to recruit new agents; typed various correspondence, reports, and presentations requested by manager; managed incoming mail and correspondences (post office and e-mail); distributed agent mail; managed and maintained files; created and generated reports and spreadsheets in Microsoft Office Word and Excel spreadsheets; regularly updated social media pages (Facebook, Realtor.com, Zillow, etc.); database audits and records management; WebEx meetings with headquarters to review internal administrative policies and guidelines; customer service; front desk/reception; direct customer interaction; first point of contact for agents, internal employees, and clients; determined nature and urgency of vendors; assigned a prospective client inquiry to available agent; regularly tracked office sales materials; office supply acquisition; upkeep of office equipment; placed requisition to property/building management for repairs and upkeep in office; reviewed real estate contracts and documents for completeness and accuracy; tracked and notified agents to submit missing documents prior to close of escrow; tracked, logged and distributed agent commission checks; maintained trust fund account; data entry (75 WPM).

Medicorp – Mission Viejo, California 3/14/2014 – 7/10/2015

Medical Billing Assistant

Data entry of medical services, patient data and demographics into an electronic medical billing

System; accounts payable and receivables.

EDUCATION AND TRAINING

Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint)

Licensed Real Estate Agent 2002-present

Long Beach City College, 4901 E. Carson Street, Long Beach, CA 90808 (Real Estate)

Long Beach College of Business, 3rd Street (Downtown), Long Beach, California

Lakewood High School, 4400 Briercrest Avenue, Lakewood CA 90713

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