Customer Service Nurse Manager

JULY CHACKO,

009**-********* *******@*****.***

Professional Summary

Patient focused Neonatal nurse manager with comprehensive experience in large urban medical centers with large maternity departments. Technologically proficient and well-versed technically on latest equipment in neonatal unit. Adept at multi-tasking and serving the needs of infant patients while maintaining solid communication with members of medical staff and parents.

Skills

Proven leadership ability.

Excellent communication skills, highly articulate and excellent listening skills. Calm, even, consistent and mature personality.

Professional approach and manages stress effectively. Strong focus on team philosophy and collaborative working.

Ability to think strategically, operationally and objectively. Sound understanding of professional ethics

Exceptional ability to analyze, formulating and resolving the problems Great communication skills with the sound demonstration and interpersonal skills Proficient ability to handle the queries and problems of the patient and their family. Work History- Total years of experience -13.8 YEARS Burjeel Hospital, Sharjah

NURSE MANAGER NICU /NURSING SUPERVISOR 05/ 05/2019-continuing Provides professional leadership and acts as a role model and mentor to fellow nursing staff. Adopts an interdisciplinary team approach based on mutual respect and direct communication between health professionals to provide patient and family centered care. Monitors clinical care to ensure clinic standards are met. Monitors staff performance, providing regular constructive feedback, coaching, guidance and support team members on the shift.

Reports to concerned person deviations from policy and procedure using the appropriate chain of command. Participates, as assigned, on committees, working groups and other organization activities. Develops and maintains key communication links within NICU and across the wider organization. Identify Key Quality Indicators for Monitoring and Evaluating. Demonstrates excellent customer service, collaborative practice, problem solving and priority setting skills in NICU.

completes annual staff performance reviews and liaises with DON on staff performance issues and agrees on strategies to resolve.

NICU Patients bed allocation; all critical management like airway management& circulation. Participates in code blue.

Participates in professional nursing and multidisciplinary departmental meetings as appropriate. Planning and Monitoring of the Budget

Human Resource Development and Management

Develop,Implement,and Evaluate Systems and Processes for Performance Improvement Evaluate Quality and Appropriateness of Care

Iranian Hospital - Dubai – Dubai

REGISTERED NURSE /CHARGE NURSE 20/02/2013 -04/2019 Ward management.

Training, education & supervision of nurses, nurse aids & workers. Role Model to Motivate and Develop Staff

Conduct Meeting and Take Minutes

Implementation of the Mission, Vision, Values and Standards of the Organization. Ensures all staffs are encouraged to meet the target Providing well rounded physical assessments for infants from twenty-two weeks to full gestational age Care for infants on multiple ventilators including; A/C vents, high frequency oscillators, Inhaled Nitric Oxide, monitoring of ABGs/ CBGs and other modes of respiratory assistance Caring for infants on the Cool Cap System

Attend doctor-patient rounds to provide current patient status and aid in plan of care Maintenance of patient parenteral and enteral total fluid intake, central and peripheral lines, respiratory care, NG/OG feeding, and development care

Insertion and maintenance of peripheral IVs as well as monitoring and maintaining sterilization and patency of Central lines such as UVC, UAC, & PICC. Providing care and maintenance of multiple medications and fluid drips Communication and anticipation of family needs and reactions while caring for patient to ensure optimal care and satisfaction.

Medical college hospital kottayam – India, Kerala

Senior Staff Nurse 09/2008 to 05/2011

Care for infants in level III NICU

Attend high risk and premature deliveries

Attend codes in ER involving infants

Discharge planning for infants

Charge nurse responsibilities

Administrating injections and medications

Starting and maintaining intravenous lines

Care of babies on ventilator

Apollo victor hospital, Goa – Margoa, India

Staff Nurse 04/2007 to 06/2008

Monitoring of infants' vital signs

Infusion of TPN, drugs, blood and different kinds of blood products Administering infants' medication

Assisting with lumber punctures and chest tube

Inserting peripheral lines

Care of infants on ventilators, setting the ventilator parameters according to the patient's respiratory status as well as constant monitoring of the patients

Maintaining infants' airways-providing tracheal, oral, nasal, suctioning as required Utilizing Chest Physical therapy techniques to augment chest movement Inserting IV Line, administrating medications and fluids and monitoring fluid-electrolyte balance SH Medical Centre – Kottayam, Kerala, India

Staff nurse 03/2006 to 03/2007

Monitor vital signs.

Administrating medicine for patients.

Care of babies on ventilator

Care of extreme premature babies.

Parent Education.

Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.

Evaluated and assessed patient's clinical status as well as care needs maintaining patient flow. Notifying the physician as necessary.

Education

Bachelor of Science: 2013

Rajiv Gandhi University - Bangalore, India

Completed Diploma in general nursing& midwifery in 2005.Attained 5 years’ clinical experience & took post basic BSC nursing.

Diploma in general nursing& midwifery 2005

S.H School of nursing - Kottayam, Kerala, India

Certifications

Registered Nurse, MOH

Registered Nurse in DHA, License no-P009741/cancelled Neonatal resuscitation Programme

BLS

COMPUTER SKILLS

Excellent working knowledge using windows system;Microsoft word,excel,internet & email. HOBBIES

Listening music

Charity activities

Reading

REFERENCES

1.Dr. Kamran Afsharian

Neonatologist & medical director

Iranian hospital, Dubai

Ph:009**-********.

2.Ms. Sumaia Salameh

Director of nursing

Burjeel hospital, Sharjah

Mob no:054*******

3.Dr. Abdullahi Assyer

HOD, NICU & Pediatrics

Burjeel hospital, Sharjah

Mob no:055*******

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