Customer Support Aml
Resume:
ROBERTO VIERA
************@*****.***
Team player, based on effective communication and active listening. Fostering a positive work environment in each organization where I worked. Focused on human interaction and developing close interpersonal relations with my team members in different countries, I have been mainly focused on creating a high sense of commitment in my team partners.
AML CONTROL, SECURITY & SURVEILLANCE
DRAGONARA CASINO, MALTA
June 2021 to Present
Control of AML regarding KYC including PEP, SIP and Sanction list individuals, along with suspicious transactions or situations. Control of CDD, EDD, and SOF, SOW.
Monitoring of gaming procedures; including a live table roulette, managing the allocated budget optimally.
Coordinating the joint operation of different areas, optimizing resources, both human and material, to obtain the best result with the greatest possible satisfaction, both for the company and for employees.
SURVEILLANCE & AMLFT CONTROL
MARINA DEL SOL CASINOS AND HOTELS, CHILE
July 2014 to May 2021
Control of AML regarding PEP, SIP and Sanction list individuals, along with suspicious transactions or situations. Control of documentations regarding AML/CFT (KYC, CDD, EDD)
In charge of operational control of the gaming area; surveillance and on site. Operational compliance, development, and support of new business models as part of the corporate team.
Controlling procedures and monitoring of situations that affected the operation of the casinos and hotels along Chile.
OPERATIONS AT MAIGAM, CHILE & PARAGUAY
January 2011 to July 2014
Working with the Compliance and Commercial teams in Chile and Paraguay
Customer support, working and cooperating with different companies and the Government of the Republic.
OPERATIONS AND CUSTOMER SUPPORT
METROPOLITAN TRAINS, CHILE
December 2008 to August 2010
Focus on guaranteeing the operation of trains from Santiago to San Fernando in Chile
Managing the Customer Support Team
EDUCATION
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, MAJOR IN GENERAL ADMINISTRATION.
FGU. U.S.A.
2022
CERTIFICATE IN ANTI MONEY LAUNDERING & FUNDING OF TERRORISM
LEAD TRAINING SERVICES. MALTA.
2021
BUSINESS ONTOLOGICAL COACH
UNIVERSIDAD SAN SEBASTIÁN, CHILE.
2018
TOOLS FOR PREVENTION OF MONEY LAUNDERING & FUNDING OF TERRORISM
FINANCIAL ANALYSIS UNIT, GOVERNMENT OF CHILE
2017
DEGREE IN INTERNATIONAL BUSINESS AND ECONOMIC INTEGRATION
UNIVERSIDAD CATÓLICA DEL URUGUAY
2006
LANGUAGES
Spanish- Native
English- Fluent
Portuguese- Fluent
OTHER CERTIFICATIONS
KEY FUNCTION CERTIFICATE
Malta Gaming Authority
From January 2022 to January 2025
ID: KF/2561/2022
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