Coordinator Customer Service

CARMELITTA P. NELSON

**** ********** ****, ***. #* ROCHESTER, NY 14623

********@*****.*** 443-***-**** www.linkedin.com/in/carmelittapnelson EXPERIENCED MARKETING AND COMMUNICATIONS PROFESSIONAL Detail-oriented and proficient in high quality domestic and international trade show management, training skills, marketing and communications. Worked closely with executive management, effective in cross- functional communications and accountable and responsible to team coordination, professionalism and customer service.

Project Management Team Leadership & Coordination Event Coordinator Customer Service Author Budget Accountability Vendor Management PROFESSIONAL EXPERIENCE

AUTHOR, Rochester, NY

Published Author, Speaker, Coach 2020 -

Converted ideas and research into readable and easy-to-understand non-fiction manuscript. Tailored the content to textually and verbally articulated to specific audiences. Submitted text to the Editors for review and revised based on editorial feedback. Participated in all decision-making in the book writing, hiring, budgeting, and creative process. Submitted design concept to the graphic designer to create the book cover and interior book design. Created mock-ups and content for the website design and submitted to the website designer. Developed and provided guidance for marketing for book launch and sales strategy. LITA PEAS, Rochester, NY

Entrepreneur 2019 -

Founded a company that specializes in motivational clothing and jewelry and managed day-to-day business online and in office.

Created designs, brand identity and online presence for online shop. Worked with vendors in person and online to print and produce clothing and products for sale. Promoted Lita Peas, the product line and services with digital marketing. Traveled to in-person conferences and events to sell products and promote business. Responsible to the managing the budget and accounts payable. BIBLEWAY HEALING ASSEMBLY, Rochester, NY

Ministry Director of Operations 2016 to 2019

Manage operations to ensure that group and individuals align within corporate business and spiritual by- laws, community, federal 501C standards. As liaison, collaborate with executive pastor and groups to strategize goals for 50-year-old ministry. Provide teaching of biblical principles and life application to ministry groups and individuals. Involved as minister in Youth, Music and Home & Hospital Care Ministries.

• Selected to work as a leader on grant committee for youth development program initiatives.

• Worked as a lead event coordinator in the church 50th Anniversary Reunion Celebration. ROCKWELL COLLINS \ ARINC, Annapolis, MD

Marketing Representative, Airline & Network Services 2012 to 2015 Project managed division marketing and communications. Developed go-to-market strategies, promotion and collateral for international trade shows, events and sales team that targeted market trends and customers needs and were consistent with company brand and goals.

• Selected by management to serve as member of Rockwell Collins Communications Summit, providing training, knowledge and support to lead management team and division in new marketing and communication initiatives.

• Provided guidance and managed commercial aviation, network and radio divisions through Rockwell Collins corporate re-branding and marketing transition after acquisition of ARINC in 2013, resulting in: o Maintaining integrity of legacy brand during implementation of over-arching transformations to company marketing communications industry event presence and collateral materials. o Retaining integration budget goals with newly implemented structure and costs. Marketing Development Specialist, Commercial Aviation Solutions 2009 to 2012 Coordinated cross-functional development and executive teams to manage all aspects of international trade show management from strategic planning, forecasting, budget strategy to onsite install / dismantle and exhibit act interaction.

Editor, Commercial Aviation Solutions 2007 to 2009 Created proposals and technical manuals by coordinating with executives and cross-functional, high-level teams and partners.

• Developed technical manuals for customer development, training flight crew and airline personnel on ARINC aviation communication services as part of contractual agreements. ARINC Incorporated

Previous positions include

Editorial Associate, Annapolis

Editorial Assistant, Annapolis

Senior Administrator /Office Manager, Tulsa, OK

ADDITIONAL PROFESSIONAL EXPERIENCE

BIBLEWAY HEALING ASSEMBLY

Ministry Director & Children’s Ministry Leader

1998 to 1999

Supervised and implemented ministry plan procedures, staffing and community involvement. Developed and taught Children’s Ministry curriculum to youth and volunteers. Worked in Church accounts payable and receivable. Provided pastoral care as Home and Hospital Care Minister to families and individuals.

• Coached ministry professionals and outreach program leaders to plan, schedule, budget, recruit and train volunteers to successfully function in specified areas.

• Developed and facilitated BHA’s “Hallelujah Party” for ministry and Rochester community youth. Ministry Volunteer 1976 to Current

Functioned in various positions, including receptionist, finance, bible class teacher youth and music director

• Served in youth ministry and as advisor; vocalist in community, stateside and international events ARVEST STATE BANK, Tulsa, OK 1996 to 1998

Customer Service Representative / Trainer

• Received recognition for collaborating in strategy plan for new online call center. EDUCATION

Master of Business Administration (MBA), Marketing, University of Phoenix, Phoenix, AZ, In progress Bachelor of Science (BS), Business Management, University of Phoenix, Phoenix, AZ CARMELITTA P. NELSON ********@*****.*** PAGE TWO

Associate of Science (AS), Retail Business Management, SUNY Monroe Community College, Henrietta, NY Pastoral Ministry Certification, Rhema Bible Training College, Tulsa, OK TECHNICAL SKILLS

Microsoft Windows®, Office Suite Word, Excel, PowerPoint, Access; PeopleSoft, CostPoint, IA Connect, Data Warehouse; Adobe (Contribute, Acrobat Professional, Photoshop, Reader) Pages, Keynote PROFESSIONAL DEVELOPMENT

COVID-19 Contract Tracing Certification, New York State Rhema Bible Training Center Alumni

Ministerial Fellowship Papers, Pentecostal Assemblies of the World (PAW) Competitive Intelligence Training, Annapolis, MD

Contributor / Participant, Integrated Communication, Navigation & Surveillance (ICNS) Proposal Management Training, Shipley Associates, Annapolis, MD Microsoft Excel Training, ExecuTrain, Tulsa, OK

Powerful Communications Skills, Rockhurst University, Annapolis, MD Notary Public, State of Maryland – Anne Arundel County

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