Service Delivery Customer

CURRICULUM VITAE

Full Name: Vikash SEESURN

Nationality: Mauritian

Health Status: Fully vaccinated against Covid 19

Marital Status: Married

Language Written and Spoken: English & French

Contact

Address: Royal Road, Belle Vue Maurel

Mobile Number: +230-*-***-****

Home Number: +230-***-****

Office Number:

E-mail : ********@*******.***

PROFILE

Overview:

Objective:

Working for the past 30 years, starting from the lowest level to the highest in the fields of finance, accounting, operations and projects, has allowed me to develop as a strong, accomplished and results-driven leader, consistently motivated by standards of excellence to over-achieve expectations and exceed all set goals.

In order to evolve with the ever-changing global business climate, I go beyond being ‘the finance operations expert’ to become a corporate strategist who enhances the firm’s valuation and brand, and win over stakeholders’ trust and goodwill.

Believing that having a strong team culture is even more fundamental to success, I have developed a culture that embraces change and is focused on innovation, through inculcating this mindset with all my teams with which I have interacted in multiple ways so far.

I am open to any manager’s, senior manager’s, finance business partner’s, finance director’s or ‘C’ suite role. INDUSTRY EXPERTISE

Though can quickly adapt and perform in any industry, have had broad knowledge in the following ones:

Cleaning and Facilities Management – Tsebo Facilities Solutions Mauritius Ltd

Commercial dealing in brands like Sony, Kelvinator, Zanussi – Happy World Marketing Ltd

Shipping & Freight Forwarding for shipping lines like Mitsui OSK, NOL (North Orient Line) – Speed Freight/Ireland Blyth Ltd

BPO (Business Process Outsourcing) - Accenture

ITO (Information Technology Outsourcing) - Accenture

Hospitality & Leisure (Golf, Restaurant, sports facilities management) - Mauritius Gymkhana Club

Gaming (Casino) for Senator Group

CORE COMPETENCIES

Operations and

Service Delivery

Management

Project Management

Risk and Issue

Management

Service Management

Knowledge Transfer

Business Development

Change Management

Client Relationship Shared Service Model

Process and Productivity Improvement

Operational Excellence

Finance, Accounting, Budget and Credit Management

Business Case Development

People and Performance Management

Strategic Planning

Recruitment

Employment History

Period

Jan 2021 to

date

Period

Sep 2019 to

Feb 2020

(Fixed

Assignment

of 6 months)

Tsebo Facilities Solutions (Mauritius) Limited

Position: Finance Manager

Role: Provide leadership and overall management of the finance function within the country and act as business partner to support and advise on the strategic and operational decision-making to drive better business performance.

Responsibilities:

• Manage the country budget in relation to revenue, cost control and profitability and develop control and savings measures.

• Provide monthly financial reports to both country and Group Leadership team, as per all statutory requirements, adhering to the Group’s accounting structures, policies and procedures as applicable to all areas of the business.

• Understand the business of the Group and the specifics of each contract with the clients.

• Work with the Group Finance team to manage liquidity, banking relationship and borrowing and investment activities

• Oversee the capital expenditure process and ensure proper accounting and control over the fixed assets at Country level.

• Manage Group level finance staff performance, advancing the objectives of their respective roles.

• Ensure the conduct of statutory audit withing required timelines.

• Assist in the formulation of Business Strategy at Country level

• Support the Group Finance and The Country Manager in rolling-out Finance projects and initiatives in- country

• Review the current financial processes and recommend improvement to increase efficiencies in the system

Colbert Group of Companies

Position: Head of Finance

Role: Implement a fully-fledged Finance Function with a view to controlling all financial-related activities of the group and optimizing its financial performance, so that the system works autonomously under the supervision of an accountant

Achievements:

• Executed the financial strategy of the company.

• Directed, oversaw all aspects of the Finance & Accounting functions of the organization and prepared relevant SOPs.

• Identified potential risks and implemented a strong risk management process, ensuring compliance with all regulatory laws and rules for financial and tax reporting.

• Supported the CEO with the preparation of monthly and annual financial plans.

• Worked out a management reporting pack template, ensuring timely and accurate analysis of budgets, financial trends and forecasts.

• Provided executive management with advice on the financial implications of business activities.

• Provided recommendations to strategically enhance financial performance and business opportunities.

• Successfully trained and mentored a supervisor and handed over the task to sustain the smooth running of the department, while maintaining all metrics and KPIs green at all times. Period

Aug 2017 to

Aug 2019

(2 years)

Period

Nov 2014 to

May 2017

(2 and a half

years)

Mauritius Gymkhana Club

Position: Club Accountant

Role: Lead the Finance and Accounting Department, ensuring a robust internal control procedures and regulatory compliance, managing cost and budget towards financial efficiency. Achievements:

• Reviewed the ‘as-is’ situation and restructured the finance department, both physically and role- based, redistributing relevant tasks and responsibilities in order to get the best out of all staff and enhance service efficiency to all stake-holders.

• Oversaw the internal control procedures’ compliance and strengthened controls at all levels.

• Prepared and managed budgets efficiently.

• Managed the Accounts Payable and the Accounts Receivables functions, with focus on the Treasury function, speeding up collection of overdue debt, decreasing overdues by almost 90% which allowed to finance budgeted capital projects.

• Managed people and performance of the Accounts team.

• Analyzed and presented monthly management accounts packs with relevant KPIs and metrics to the Executive Committee Board.

• Ensured compliance with all regulatory authorities.

• Reviewed annual financial statements and owned the end-to-end external audit process.

• Oversaw the IT infrastructure of the Club, having been the SPOC (Single Point of Contact) of the external IT service provider.

• Ensured the completeness and accuracy of payroll.

• Undertook all ad-hoc projects from the finance perspective, namely setting up a ‘car wash’ function for the members and staff, creating a ‘kids club’ and upgrading the Club’s gymnasium Senator Group of Companies

Position: Chief Financial Officer

Role: Overseeing the whole Finance and Accounting function within the group, together with meeting the needs and expectations of the shareholders in terms of strategic financial decisions. Achievements:

• Balanced short-term concerns and pressures, such as managing cash, liquidity, and profitability, and long-term vision and sustainable organizational success, implementing a ‘procurement process’ function, bringing about 20% cost savings.

• Fulfilled stewardship responsibilities by implementing a robust risk and issue management framework, ensuring effective compliance and control and responded to ever increasing regulatory developments including financial reporting and corporate responsibility.

• Shared strategic leadership responsibilities with the managing director and other senior managers, ensuring the F&A function supports the business at a strategic and operational level.

• Engaged and communicated effectively with colleagues, customers, suppliers, regulators, and other internal and external stakeholders.

• Demonstrated ethical leadership and business integrity.

• Oversaw and made recommendations on procedures for the entire financial department.

• Provided Senator’s leadership team with detailed financial reports and recommendations in order to blue-sky plan for the future.

Period

Sep 2004 to

Aug 2014

(10 years)

Accenture Mauritius Limited

1. Position: Finance Operations Manager – Sep 2004 to Aug 2010 – 6 years Heading a team of 30 persons in the Accounts Receivables (OTC) and General Accounting (RTR) processes, maximizing value of the client’s bottom line while maintaining a tight control in operational costs. 2. Position: Project Management Office (PMO) Lead – Sep 2010 to Aug 2014 – 4 years Heading 2 teams with a total workforce of almost 30 resources to provide guidance for project management support function for 30 projects both in Mauritius and globally (South Africa, France, Canada and The Netherlands), ensuring a cost-efficient operations management and continuous growth in the PMO offering. Achievements as Operations Manager:

Service Delivery

• Built strong relationship and good communication with the client and resolved issues smoothly.

• Maintained 100% of all Service Level Agreements and scored above average on all Customer Satisfaction surveys.

• Streamlined processes that resulted in reducing waste and increasing efficiency within customer service.

• Analyzed production metrics and identified negative trends proactively and coordinated with multiple stakeholders to implement strict oversight and take corrective measures.

• Helped in setting up a recovery centre and conducted business continuity.

• Chaired production meetings, led team who established priorities, created work schedules, allocated resources to meet objectives.

Team Management

• Promoted motivation and team spirit through regular team building activities, owned and organized by me.

• Reformed/created effective organizational change, causing a 30% improvement in employee satisfaction.

• Supported the team to grow further by judicious delegation of tasks and coached, developed and promoted 2 team leads and 2 supervisors.

Cost Management

• Minimized overtime and monitored other related costs.

• Encouraged continuous improvement initiatives within the team, which resulted in 10% productivity gains.

• Optimized 5 Full Time Employee (FTE) in 2 years. Achievements as PMO Lead

Cost Management

• Implemented a shared service model via which the assignment of partial resources added much value in the cost management of projects.

• Collaborated with internal customers to support process improvement initiatives, making projects save 10% cost via productivity gains.

Team Growth

• Ensured a consistent increase in the Centre’s headcount exploiting business opportunities not only internally but globally, resulting in practically doubling the headcount each year (started with only 5 team members in 2010).

Service Delivery

• Ensure the initiation and closure of programs/projects are properly executed and reflected in the project management and time reporting tools.

• Drove a customer defined quality driven project execution mindset.

• Ensured program benefit outlooks/forecasts are maintained on a monthly basis and provided quarterly benefit comparisons of current outlooks to original plans.

• Provided leadership and guidance to multiple, concurrent programs and projects, while working in a global matrix-managed team environment.

• Identified and effectively resolved issues and conflicts within and among project teams and conducted regularly scheduled program/project status and issued reviews with Project Managers.

People and Performance management:

• Identified training needs and got team members trained in both technical and soft skills areas to increase efficiency in service delivery and in self-professional development.

• Earmarked the most talented resources and implemented a retention policy to keep our human capital and made them perform at the next level.

• Kept motivation and customer-focused mindset consistent through various initiatives such as team building activities, monetary and non-monetary recognition and rewards and daily morning huddles. Year

May 1998 –

Aug 2004

(6 years)

Year

Jul 1993 –

Apr 1998

(5 years)

Year

Feb 1988 –

Jun 1993

(5 years)

Happy World Marketing Ltd (A local conglomerate dealing in domestic appliances of well-known brands such as Sony, Zanussi, Arthur Martin, Kelvinator)

Position: Head of Credit Control Department

Role: Managing the credit control department with a workforce of 10 resources Speed Freight Limited (A wholly-owned subsidiary of a local conglomerate (ABC Group) dealing in shipping and freight forwarding activities with major shipping lines like NOL (North Orient Line) Position: Assistant Accountant

Role: Preparation of management accounts together with monitoring a small team of 2 persons. Ireland Blyth Limited (A local conglomerate’s shipping division representing major international shipping lines like Compagnie Générale Maritime (CGM), Mitsui, Nedlloyd Position: Accounts/Senior Accounts Clerk

Role: Basic book-keeping activities

General Personal Information

Activities Cinema, Gym for keep-fit activities, going out with family and friends. Education & Qualification

Year

1984

1986

2012

School Certificate

Higher School Certificate

ACCA (Association of Certified Chartered Accountant - UK) Member 2019 MIPA (Mauritius Institute of Professional Accountants) Member Other skills/training

Year

2021

2007

2006

2005

2003

2002

2001

ACCA CertGBS (Certificate in Global Business)

Certificate of Attendance-Dr. Stephen Covey's seminar 'Effectiveness to Greatness' Certificate of Attendance-Interaction Skills for Success & Working as A Team Workshops Certificate of Attendance-Making Transition to Supervisor Workshop Certificate of Attendance-Microsoft Excel Advanced Certificate of Attendance-Microsoft Project 2000

Credit Management and Control Course-EMS

Seminar on 'High Performance Teams'-Dale Carnegie

3 months course in 'Service Clientele'-Marotel

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