Care Representative Planning Specialist
Resume:
Alaa Tarek Kamal Mohamed
** - ***** **. – Al Mohandseen - Giza
Mobile: (+202) 010*-*******/ 011*-**-*****
Home: +202-********
E-mail: ****.********@*****.***
EDUCATION:
Masters of Business Administration 2021, Arab Academy of Science Technology & Maritime Transport “ Marketing Major”
Bachelor of Mass Communications 2013, Ahram Canadian University.
JOB POSITIONS:
Marketing, Recruitment and Event Planning Specialist at University of Science and Technology at Zewail City:
Designed and implemented student’s recruitment plan
Handled and supported all phases/functions related to the Marketing and recruitment events
Redesigned the Marketing plan and recruitment cycles.
Set yearly social media plan on different social media platforms “Facebook, Instagram, Linked-in etc.…”
Planned and implemented the staff recruitment plan for 2019 – 2020 / 2020- 2021
Prepared statistical reports regarding recruitment activities.
Ensured that marketing / recruitment plan are completed within the designated time and all documentation is professionally presented.
Managed all phases/functions related to the marketing / recruitment plan.
Designed and implemented on ground and online campus tours.
Designed and implemented open house events
Handled university fairs, school fairs and employment fairs.
Prepared and designed both on ground and online recruitment activities.
Presented ideas and worked in executing it to save money and time.
Opened channel of communication with all the related channels to different types of high schools to facilitate clear and easy work follow.
Designed a list of high schools contacts inside and outside Cairo.
Well oriented about all kind high school certificates.
Organize and manage in-house and out-door events.
Contact production and design house for all types of printings and giveaways
Set budget for yearly events, required printings and giveaways
Design and plan social media campaigns
Responsible for the enrollment area in the admission peak time.
Responsible of training the interns working at the enrollment area, insuring they are delivering the correct information and guiding the students and parents.
Manage the university call center.
Setting reports for the received number of calls and inquires.
Collect new leads “ Students / Parents” database for follow up and building Rapport
Arrange school visits
Design and write the content for printing materials “brochure, flyer…etc.”
Arrange admission exams logistics and interviews during the admission peak
Receive and file students documents while admissions
JOB POSITIONS:
Senior Marketing, Nile University (NU) – Apr 2017- Dec 2019
Attract new students across the different portfolio of programs
Publicize the strengths of the academic faculty and activities of the University
Collecting Marketing Materials and content from various departments and faculty.
Providing ideas and input into the development of new marketing material
Assisting the Marketing Manager in compiling media plans
Responsible for publicity stands and other event support marketing material
Ordering new stock as required and ensuring the supply of marketing material stock to events
Creating systems to identify when stock needs to be replenished
Provide marketing analysis, research and data
Assist in the university events, major speakers’ events, gala dinners, forums... Etc.
Design and write the content for printing materials “brochure, flyer…etc.”
Design and plan social media campaigns
Supported and designed student’s recruitment mega events “Open house, university fair, school fairs….Etc”
Contact production and design house for all types of printings and giveaways
Handling PR campaigns
Account Manager, Conception Advertising agency – June 2015 –March 2017
Handle accounts
Set briefs
Communicate with the production house
Follow up with the designers
Handle social media inquires
Market for the services provided using social media channels
Customer Care Representative, EXPEDIA Canada Travel Agency – Dec 2013 – June 2015
Responsible for new reservations.
Assisting Canadian customers booking flights through Expedia travel agency.
Handling Inbound calls.
Assisting hotels, cars, Holiday packages reservations for Expedia customer around the world
COMPUTER AND LANGUAGE SKILLS:
Microsoft Applications based:
Galileo & Voyager Applications
MS Office Applications.
Other Skills
Expert in Internet surfing and research.
Excellent knowledge of both spoken and written English and Arabic.
PERSONAL DATA:
Marital Status : Married
Nationality : Egyptian
Date of Birth : June 23, 1992
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