Customer Service Management, Corporate Trainer
Resume:
INDIA GOINS
*****.*******@*****.***
OVERVIEW
Housekeeping Supervisor for Beach Resort
Banquet Server for Beach Resort.
Key Supervisor/Corporate Trainer for Applebee's Franchise. 5 years Retail Management experience.
Skilled in training and development of staff.
18 years experience in Bartending/Serving in High Volume settings with exemplary Customer Service.
5 years experience in the Medical field working in Hospital, Doctors office, Nursing Home and Draw Center.
WORK EXPERIENCE
May 2022 - Present
Housekeeping Supervisor
Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed.
July 2018 - Present
Banquet Bartender
Outlet Supervisor
Sirata Beach Resort HEI Hotel & Resorts St. Petersburg, Florida 33706 High Volume Casual Dining
Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. August 2014 - Present
Bartender/Server/Corporate Trainer/ Key Superviser Applebee's (NPR Group) Lakeland, Florida, 33809
High Volume Casual Dining
Point of Sales, Customer Service, 10 Key, Register/ Cashier, money handling, Organizational Leadership, ServSafe certification
February 2013 - August 2014
Hostess/Server
Applebee's (Apple America Group) New Philadelphia, Ohio 44663 High Volume Casual Dining
Point of Sales, Customer Service, Servsafe certified May 2010 - August 2014
Head Bartender
Brick City lounge Canton, Ohio
High Volume Lounge with limited menu of bar eats.
Themed Parties, Small Event Venue, Event Planning
March 2010 - December 2012
Assistant Manager
Rue21, Inc Canton, Ohio
Retail
Assistant Store Manager with everyday priorities to allow the store to run and maintain company standards. Providing Exemplary Customer Service, Proficient in typing, productivity, Microsoft Office, Excel, Microsoft Office Powerpoint, Customer Communications, Customer Care, Loss Prevention, customer service/sales October 2007 - November 2009
Store Manager
Body Shop of America, Inc. New Philadelphia, Ohio 44663 Retail
Ensuring the store was being run by company standards. Customer Care, shrink control, Excellent customer service, Loss Prevention, Sales, Management Training, Ability to organize and establish filing systems, Organization and Time Management, Leadership and teamwork skills,Group Training Skills. September 2003 - October 2008
Cytology Assistant/ Phlebotomist
Genesis Healthcare System Zanesville, Ohio 43701
Healthcare Services
Comprehensive understanding of compliance and safety, and able to effectively communicate the importance of compliance and safety to other employees. Collection of blood/ Processing body fluids,breath/ saliva alcohol testing, LCM/Cyber tools, paternity collections, blood collection by venipuncture and capillary technique from patients of all age groups, urine drug screen collections, pediatric blood collections, difficult draws (patients in mental retardation facilities,, Possess the ability and skills necessary to provide orientation and training for phlebotomist. April 2002 - May 2003
Store Manager
BP Oil Company/ Wild Bean Cafe' Columbus, Ohio
Making fresh baked goods, sandwiches and soups daily as well as catering for local businesses.Proficient in food preparation and cooking, Food Service, catering, Customer Service, Cook, baking in industrial ovens, Inventory, Serv Safe certified EDUCATION
High School or equivalent, General Studies,
Zanesville High School Zanesville, Ohio
Some College Coursework Completed, Health and Medical Assistant Services, September 2002 - June 2003
Zane State College Zanesville, Ohio
Buena Vista School of Cosmetology
March 2000 - June 2001
Lake Buena Vista School of Cosmetology Beckley, West Virginia Some College Coursework Completed, Tourism and Travel Management, September 1995 - June 1997
Zane state college Zanesville, Ohio
CERTIFICATION
ServSafe Certification
T.i.p.s Certification
Certified Phlebotomy Technician
CPR Certification
LICENSES
Managers Cosmetology
June 2001
SKILLS
Management
Microsoft Office
Excel
Customer Service
Point of Sales
10 Key
Leadership
Trainer
LANGUAGES
English
HONORS & AWARDS
Customer service
Payroll control
Achieving sales goal
Shrink control
CAREER HIGHLIGHTS
Awarded for shrink control being under company goal Awarded for payroll control being 22% under goal
Awarded for giving impeccable customer service
Awarded for achieving company sales goals and kpi's. Awarded with the Area Director Recognition Pin
Employee of the Month
Employee of the Year 2017
Hospitality ROSE Award
INTERESTS
Community Service/ Volunteering
REFERENCES
Jessica Ogilvie
Kitchen Manager Applebee's NRP
************@*****.***
Professional
Denise Brown
Bar Owner
Brick City Lounge
************@***.***
Professional
Terry Lund
Food and Beverage Director
Sirata Beach Resort
*****@******.***
Professional
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