Customer Service Event Coordinator

CURRICULUM VITAE

PERSONAL INFORMATIONS:

First and Last: Name: Sihem Houioui

Date of Birth: 18/02/1994 La Marsa

Email: **************@*****.***

Phone Number: +216-**-***-***

Current Address: 41 Rue Tozeur Le Kram Tunis Tunisia

Nationality: Tunisian

Marital Status: Single

EDUCATION & QUALIFICATION:

2012-2013 Diploma in Management Assistant from Khawerzmi Center Training School

2011-2012 High School Level in Literature from Presidence High school

INTERNSHIP:

January 2014-September 2014: Hostess IN VIP Lounge Tunis Carthage Airport

Job Role:

Welcome the passenger into the lounge

Check Passport & Boarding pass

Keep monitoring in the lounge and offer service to Guests

Keep updating passengers regarding the update departure time

Assist with passport stamping from police clearance to the boarding gate in very efficient and smooth manners

Provide to the passengers an exceptional level of customer service at all times

June 2013- December 2013: Hostess in Hotel Istanbul “Merretto”

Job Role:

Greet guests as they step into the hotel facility

Ensure that customer needs and desires are met

Ensure that lobby area is tidy and presentable

Attend to customer complaints

Provide helpful and inviting environment for guests

Coordinate the activities of other hotel workers

Answer questions asked by guests

WORK EXPERIENCE:

2022: Hostess in Sevens Holding Bahrain

Job Role:

Welcome guests to the venue

Provide accurate wait times and monitor waiting lists

Manage reservations

Up sale tables

Escort customers to assigned dining or bar areas

Provide menus and announce Waiter/Waitress’s name

Greet customers upon their departure

Coordinate with wait staff about available seating options

Maintain a clean reception area

Cater to guests who require extra attention (e.g. children, elderly)

Answer incoming calls and address customers’ queries

Assist wait staff as needed

Providing excellent customer service

2017-2021: Hostess in French Restaurant “Gourmandise”

Job Role:

Greeting guests as they enter, and putting them on a waiting list as necessary

Providing guests with menus and answering any initial questions

Seating guests at tables or in waiting areas

Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.

Engaging with guests to ensure they're happy with food and service

Responding to complaints and helping to resolve them

Answering phone calls, taking reservations and answering questions

Helping out with other positions in the restaurant as needed

Providing great customer service

2013-2022: Freelance Hostess for Events and Seminars

Job Role:

Welcoming and escorting guests to the event venue

Accommodating guests requests politely and professionally

Coordinating with different departments for the smooth running of special events

Preparing and managing seating arrangements

Ensuring timely venue setup and clearing

Keeping track of reservations

Addressing customer queries and complaints

Managing and communicating guests’ needs and requirements to the concerned team

Ensuring all safety procedures have been adhered

Monitoring waitlists

Assisting in finalizing the menu and the day’s programs

Communicating with the Event Coordinator and Event Manager at all times

Provide excellent Customer service

LANGUAGES SKILLS:

Arabic: Mother Tongue

English: Intermediate

French: Good

PROFESSIONAL SKILLS:

Good Customer service

Professional

High energy

Multitasking ability

Teamwork Skills

Attention to detail

Good Communication skills

Organized

Flexible

Empathy

Ability to remain calm under pressure

Driver's license

COMPUTER SKILLS

Word, Excel, Access, PowerPoint, Internet

Contact this candidate