Administrative Assistant Customer Service
Resume:
** ****** ***, *********** ***** 551-***-**** **********@*****.***
Yuri Torres
OBJECTIVE
A highly dynamic, talented and professional Administrative Assistant support with more than 15 years of experience in the administrative field, seeking an opportunity to work as a manager to utilize my skills and knowledge in a renowned organization. SUMMARY OF QUALIFICATIONS
Computer literate: Microsoft Word, Excel, Access, Word Perfect, Outlook, QuickBooks, Account Receivables
Written and oral fluency in Spanish and English
Exceptional customer service and phone etiquette Knowledgeable in medical Billing, medical insurance, medical software Customer Service and various clerical duties such as filing, faxing and copying
A high level of drive, initiative and ability to work under pressure Able to make difficult decisions in stressful situations Ability to maintain effective and organized systems to ensure timely patient flow
Always maintaining high professionalism, team work, customer focus and confidentiality
WORK EXPERIENCE
10/2019 – 08/2022
Limassol, Cyprus
Payroll Administrator
Chesterfield Group
Calculating payable hours, commissions, bonuses, tax withholdings and deductions. Managing electronic timekeeping systems or manually collecting and reviewing timesheets. Proving information and answering employee questions about payroll-related matters. 02/2015 – 09/2019
Paterson, NJ
Patient Account Representative
St. Joseph's Regional Medical Center
Verified patient insurance coverage and benefits
Posted patient payments and submitted insurance claims Reviewed patient account activity
Investigated and resolved patient account discrepancies Answered patient inquiries
12/2012 – 02/2015
Hasbrouck Heights, NJ
Secretary Administrative Assistant
UTA-USA Stone Depot
Conducted initial client interviews to gather information and assess needs Maintained filing systems and processed invoices
Managed a multi-line phone system
Purchased orders and payments to Quickbooks
09/2009 – 12/2012
Hackensack, NJ
School Nurse Assistant
Bergen County Community Action Partnership
Maintained student health records
Interviewed new clients
Prepared monthly reports
Provided professional customer service to clients
03/2008 – 08/2010
Hackensack, NJ
Secretary Administrative Assistant
Bergen County Community Action Partnership
Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
Provided professional customer service to clients
Interviewed new clients
Prepared monthly reports
EDUCATION
10/2011 – 04/2012
Hackensack, NJ
Business Administration with Computerized Accounting/Bookkeeping HoHokus Hackensack School of Business and Medical Sciences 06/2005 – 02/2007
Paramus, NJ
Medical Assistant
Lincoln Technical Institute
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