Customer Service Heavy Equipment
Resume:
Nikiyia Cannon
Manager
Michigan *****
****************@*****.***
Over 20years of management experience dedicated to achieving profitability and delivering outstanding customer service.Energetic professional work well under pressure and acts with strong personal ethics and integrity.Highly organized leader seeking a management position, with growth potential, that will utilize my analytical interpersonal and communication skills. Work Experience
Senior Operations Manager
CVS Health - Hazel Park, MI
July 2014 to Present
Retail
Complete management responsibility for store. Responsible for the opening and closing of store.Responsible for shipping and receiving in store also for inventory in the store. Provide customers service by greeting and assisting customers and responding to inquiries and complaints.
Reviews financial statements sales and activity reports and other performance data to measure productivity for goals and achievements and more... Store Manager
CW Price - Madison Heights, MI
June 2011 to July 2014
Complete management responsibility for store.
Responsible for all new hires scheduling and terminations for over 35plus employees responsible for shipping and receiving of goods also over the warehouse shipping and receiving and its inventory plus store.Product ordering cycle counts handing damages/returns,ad sets,schematics/planograms, price changes DSD vendors.
Responsible and accountable for P&L results including controllable expenses and more. Store Manager
Check-N-Go
June 2005 to June 2011
Retail
Complete management responsibility for store.Develop and maintain relationships with customer and other operating units to maximize the effectiveness of the business.Achieve and manage quantitative and qualitative performance metrics.
Store Manager
Family Dollar Stores, Inc
March 1999 to June 2005
Complete management responsibility of $2 mil/gross annual store.Achieved average of 30% annual growth in sales over 3years.Identifed and communicated competitive offers and marketing sales and promotional information to my team to ensure maximum performance.Reduced shrinkage 75% over 3years. Recruited hired coach mentor developed and provide outstanding customer service. Store Manager
Burger King
January 1994 to March 1999
Mi
Restaurant/Food Services
Complete management responsibility. Achieved average of 10% annual growth in sales over 4years. Reduced shrinkage 75% over 3years. Recruited hired coach mentor developed and provide outstanding customer service.
Education
High school diploma in General Studies
Central High School - Detroit, MI
June 1995
did not complete
University of Phoenix - Southfield, MI
Skills
• Management
• Recruiting
• Store management
• Retail management
• Profit & loss
• Merchandising
• Analysis skills
• Sales management
• Operations management
• Process improvement
• Strategic planning
• Team management
• Supply chain
• Budgeting
• OSHA
• Forecasting
• Heavy equipment operation
Contact this candidate