Customer Service Representative
Resume:
Cornelia D. Watkins
Detroit MI 48235
adst5e@r.postjobfree.com
OBJECTIVE :
To enhance the banking my experience and ideally improve the financial quality of life for our customers by offering a comprehensive spectrum of products and services delivered with a genuine commitment to understanding customers' specific needs and financial well-being; to create value to any employer that needs exceptional talent and commitment.
ACCOMPOLISHEMENTS : While attending Murray Right High school I graduated with honors having a GPA of 3.5. I also participated in extra curricular activities such as music classes and special college courses that prepared me for my major which is criminal justice. This allowed me to proceed to Henry Ford community college exerting my ability to put me ahead of my
class.
WORK HISTORY :
The Auto Club Group, Dearborn, MI
Resolution specialist II
April 2017-
Assisting agents with policies. Advising them properly about policy and procedures. Assisting with de escalating irate customers.
Home Depot, Oak Park, MI Customer Service Closing Representative
April 2014-2022
The Closing Representative works in a call center environment in Home Depot's Measurement Services center. The Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. Initiate outbound calls to customers, providing customer service by assessing customer needs and providing installation solution.
Bank of America, Detroit, MI, Teller
December 2012- April 2014
Cash handling, customer service, sales
PNC Bank, Detroit, MI, Customer Service Representative
July 2009 To November 2011
My position requires me to do daily customer transactions, daily reports, processing new accounts and credit cards with potential clients through sales.
Comerica Bank Detroit MI, Customer Service Representative #2
April 2003 To May 2009
My position requires me to do daily customer transactions, daily reports, processing new accounts and credit cards with potential clients through sales. I proceeded to do my job with excellence which me to be ranked #8 in the region for the most accounts and credit cards allowed opened .
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