Customer service rep

Tierra Winsley

**** ** *** ******, **** Lauderdale, Fl, 33312

******@***.***

Phone: 1-215-***-****

Objective: My objective is, to be able to use the skills to further assist and help employer reach their fullest potential in life when it comes to their business. I am a very fast comprehender who is also very dependable and reliable when it comes to the duties I am responsible for, as well as, the duties I could assist others with. I am a Rowan University student, majoring in PR with a duel minor in philosophy and sociology. I am a senior at the university and eventually looking to build and grow with a company in the future.

Experience:

2015-2022 My father is the Chaplain for the Philadelphia Eagles and I served as his administrative assistant for 7 years

Job description: Administrative Assistant

Responsibilities: Taking calls, setting up meetings, logging in data on Microsoft word, speaking to clients, ect

March- 2022- current

Ac hotels ( sawgrass mills )

Job description: Front desk asc

Responsibilities: Checking customers in and out, stocking the front desk, taking calls and making calls on behalf of the hotel when dealing with customers. Guests requests, ect

Nov2020-feb 2022

Walmart warehouse

Job description: managerial role/ shipping and receiving trainer in all functions

Responsibilities: training employees in inbound and outbound functions, from picking, receiving, and lpn breakdown,

Jan 2019-Sept 2020 conduent ( working this job in the morning and worked Intellisource at night )

Job description: managerial role

Responsibilities: managed emoloyee representatives handling employee benefits from companies contracted to us like: Verizon, Raytheon, USAA ect..

March 2020- April 2021, Walmart (walmart

Job description: Manager / guest services

Responsibilities supervising representatives: ringing up customers goods, processing requests for customers, ect

Reason for leaving: I moved

Nov 2019—Feb 2020 Financial freedom call center

Job description: Jr loan officer

Responsibilities: Making hot/cold outbound calls, helping people refinance their homes

Reason for leaving: Toxic work environment

September 2017- Nov 2018, Bancroft Nuerohealth ( Belle Arbor house in cherry hill )

Job description: Clinical day specialist

Responsibilities: Taking care of people with mental disabilities, giving out medication, filing paperwork, all medical information and appointments were set by myself, I was also an advocate for my clients when going anywhere they could not speak for themselves.

Reason for leaving: Had a baby and my father was sick so I had to step down he had diverticulitis.

December 2015- May 2017, Concentrix ( Apple Tech support ) Rochester, NY

Job Description: Apple Tech support tier 2, billing specialist

Responsibilities: Managerial role, Tier 2 customer service de-escalation, Technical Apple support, Customer service, Opening accounts, Computer work, and answering phones, account billing

Reason for leaving: Moved to NJ

Additional skills: Avid learner, very good memory of how things should be done and will always use my skills to execute any task given. Very punctual, committed, diverse and motivated, with a passion to grow and build a career.

Education:

Fall 2012- Present – Rowan University

Major: Public Relations,

Duel Minor: Sociology, Philosophy

September 2009- 2012 – Baptist Regional High School – Graduated

References: upon request

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