Data Entry Customer Service
Resume:
Jashika Jones
Savannah, GA 31404
Cel: 912-***-****
Object
Maintain a customer service position where i can utilize my skills and be an asset to the company as well as to the customer.
Experience
Jones Enterprise Solutions, 2019 – Present
Call Center Customer Service Rep
* Enter data in various programs.
* Manage large amounts of inbound and outbound calls in a timely manner.
* Follow communication “scripts” when handling different topics
* Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
* Place, process, batch and ship orders.
* Troubleshoot, process and solve errors in customers accounts.
* Manage Emails.
* Create business documents.
* Update account information.
* Transcribe audio notes.
* Process claims.
J.J.’s Tire World, 2007 - Present
Office Manager
* Oversee and support all administrative duties in the office and ensure that office is operating smoothly.
* Manage office supplies inventory and place orders as necessary.
* Perform receptionist duties: greet visitors, and answer and direct phone calls.
* Receive and sort incoming mail and deliveries, and manage outgoing mail.
* Develop office policies and procedures, and ensure they are implemented appropriately.
* Assist with office layout planning and office moves, and with managing and maintaining IT infrastructure.
* Manage office budget.
* Identify opportunities for process and office management improvements, and design and implement new systems.
* Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports.
* Oversee sales.
Account Temps, 2005 - 2007
Account Clerk
Lol
* Post data to various ledgers, registers, journals and logs according to established account classifications and procedures; check and tabulate statistical and financial data.
* Accounts Payable/Receivable
* Explain regulations, policies and procedures by telephone and in person.
* Operate a personal computer for a variety of applications, depending on assignment; enter data into various automated systems.
* Perform general clerical duties including data entry, typing, and maintaining files and records.
* Operate machinery to open and sort payments; verify amounts; balance and process payments.
* Prepare daily/monthly reconciliations and banking data.
* Maintain accounts payables and receivables.
Chatham County Board of Education, 1997 - 2005
Administrative Assistant
* Support teachers and parents by providing helpful information, answering questions, and responding to complaints.
* Print and scan files.
* Generate reports to achieve organizations goals.
* Provide customer service to parents and teachers with questions on system operations.
* Process payroll.
* Manage collection accounts.
* Manage Accounts Payable/receivable
Education
Savannah State University, 1999 - 2001
Computer Science/Computer Info Systems
Savannah High School, 1994 - 1998
Diploma
References
Calvin Mckinney, Mechanic
2102 1/2 Florida Ave
Savannah, GA 31404
Jurel Jones, Jr., Pastor/Courthouse Deputy Clerk
4007 Walton St
Savannah, GA 31405
Trevon Fletcher, Route Driver
4112 Rockdale Ave
Savannah, GA 31405
Timika Merchinson, EHR Support Analyst
1413 East 37th Street
Savannah, GA 31404
Contact this candidate