Barry D. Pratt

**** *******, *** *******

CA,****6

323-***-****

SUMMARY

Technology sophisticated IT Manager with 17 years of repeated success leading the support, enhancement, and deployment of business-critical networking solutions, user applications, Web sites, and desktop equipment. Veteran project manager with a well-earned reputation for delivering enhancement and deployment projects on time and under budget. Innovative strategist with a track record of success identifying opportunities to control cost and streamline operating practices. Expert at developing and implementing best practices.

TECHNICAL SKILLS

•Networking: Cisco CCNA, MCSE, Install and configure Network Switches/Routers, Manage file Shares (SAN), Implement data security procedures, Engineering of networks.

•Software: Knowledge of Microsoft/Apple operating system Administration/configuration, Microsoft Exchange Server 2010-2019, Office 365 Administration/Migrations, Customization and troubleshooting. Citrix Server configuration/Administration, Hyper V, VMWare, SQL, Microsoft 365, Azure, SCCM

•Hardware: PC & Mac installation and troubleshooting. Hard and CD Drives, Optimize memory, Server installation/configuration, SAN installation and configurations. Router/Switch/Firewall installation/Configurations

•Telephony/Sound/Conferencing: Cisco VIOP, AVAIA VOIP, SHORTELL VIOP, GoTo Meeting, Zoom Conference, Skype Conference

RELEVANT EXPERIENCE

Tech Support level 3

Apogee Student Services

August 2022-Present

Responsible for assisting students, personnel and faculty on utilizing class technologies and other learning equipment

Create user accounts in Office 365, Active directory, Azure

Email account creations 365, on prim

iPhone/Android configuration for student apps/Email/device setup/support

Information Technology Consultant

B-Tech IT Services

April 2021-August 2022

IT Manager

AIR DUCT PRODUCTS

November 2019-April 2021

Office 365 Migration

Android Device configuration/365 shipping and inventory control

Desktop/Laptop Setups Windows 10,11, Mac OS

Trouble ticket solutioning

Salvagnini machine software updates

Manage local area network and client/server hardware

IT Site Coordinator

WEBASTO CHARGEING SYSTEMS

April 2018-May 2019

Coordinate the Infrastructure and Support activities for facilities(s) of an assigned site.

Consult with business unit departments and/or management regarding current business technology needs/problems, including helping colleagues anticipate future needs which have attractive technology solutions.

Direct contributor to service delivery.

Provide technical leadership for areas of specialty and responsibility as a member of the Infrastructure and Support group.

Participate and/or lead assigned projects.

Manage local area network and client/server hardware.

Manage records related to corporate computer environment (hardware and software).

Ensure system/network is secure from unauthorized access.

Promote and adhere to policy, standards, practices, and fully participate within the change management processes.

Supports IT Help Desk through service delivery activities, reviewing open trouble tickets, gathering additional information, updating users on status and driving the resolution process.

NETWORK/SYSTEMS ADMINISTRATOR

PRMG MORTAGE

Nov 2017-Dec 2018

Implemented, managed and maintained Microsoft Exchange server 2010,2013 and Office 365 in hybrid environment.

Maintained and configured Fortinet network devices on and of site.

Public Folder migrations to shared folders.

AD/Server management/ SQL server management

ShorTel VIOP administration.

Alien Vault Administration.

AHA Scrum project management. Centrify Administration and hosted application.

IT CONSULTANT

B-TECH IT SERVICES

April 2016-Nov 2017

Performed various roles as an IT consultant in the Inland Empire. Meeting with clients to determine requirements and scope of the project. Planning timescales and determining resources needed. Clarification of client’s systems specifications and work environment. Recommending appropriate hardware and software. Design, installation and tailoring of new systems and software. Analyzing use and continuing requirements.

IT Manager

URBAN DECAY COSMETICS

Nov 2007 to April 2016

Responsible for the implementation, installation, configuration and maintenance of computer systems: operating systems (Windows & Mac), networking, connecting to a domain, installation of VPN and Remote Desktop Software, TCP/IP, Router Configuration, Active Directory, MAC server administration, Maintenance of support contracts, Creation of network diagrams. Installation of network printers, file management, manage data security and backups and internet upgrades. Management of 4+employees, Hardware and Software Inventories, and use of Remedy Ticket System, Mobile Device management/device setup.

Software Utilized: Adobe Suite, Adobe Work Flow, Air watch, BOX, Cisco Unity Express Administration, Cisco VPN, Crush FTP, Microsoft Exchange Server 2003, 2010, 2016, Hyper-V, M.A.R.S, Mac OS, Office

365, Outlook 2003, 2010, 2016, Pulse VPN, SAP, SCCM client, SharePoint, SonicWALL VPN, Sonitrol Security System Administration, Symantec Antivirus, Symantec Backup Server, UPS Shipping Software (scales and printers), iPhone and iPads, VMware, VMware ESX servers, Windows Server 2003, 2008.

Collaboration with: CEO, CFO, Controller, Facilities, Finance, GC’s, L’Oréal Infrastructure Teams, Macy’s Marketing, Production, Retail, Sales Teams, Vendors, VPs, Internet Providers, Low voltage vendor providers, Urban Decay staff, consultants and HR.

Domain Migration: Full company migrations including network, servers, desktops, and domain controllers. Moet-Hennessy Louis Vuitton (200) to Falic Group (2002) to Castanea Partners (2009) to L’Oréal (2012).

Buildouts (Urban Decay Campus, Urban Decay Stores, Macy’s Stores): Engineered cable runs, server room locations and setup, fiber runs between buildings, network connectivity (VPN), Cisco phones interconnected to main building to allow 4 digit dialing, Conference Room Setups (video conferencing & monitors), CCTV Camera System, Security System and Key Fob, Server Rack Installation and UPS, Network (Wireless and Wired) Setup, Video Wall Setup and Media Configuration, low voltage runs, POS setup, photo booth setup and in store music setup.

Remote Site Administration: Domain changes and travel to Florida, London, France & Singapore.

IT Tech

InterVision Technology

July 2007 to 2008

Supervision of a team of seven or more techs that manage installation and setup of work stations to a domain, Windows OS, Mac OS, Microsoft 2003/2007, TCP/IP,, installation of servers, router setup, switch setup, troubleshooting basic LAN problems such as wiring and software clients. On call 7 days a week.

Installer/Programmer Upland, CA

Pratt Heating & Air Conditioning September 2003 – June 2004

Implementation of computer technology for front office, installation and maintenance of software to track inventory, accounting and payments. Installation of heating and air conditioning equipment. Inspection and repair of various heating and air conditioning systems.

Computer Technology Intern Ontario, CA

University of Phoenix September 2003 – June 2004

Internet and Web Development, Object-Oriented Programming and Internet Communications.

EDUCATION

DeVry University Pomona, CA

Bachelor’s Degree in Computer Forensics 2009

Area of Focus: Application in Business, Structured Analysis and Design, Object Orientation, Logic and Design, Architecture and Operating Systems, Project Management, Test Operating Systems and Data Entry.

Chaffey College Rancho Cucamonga, CA Certificate in Network Administration

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