Customer Service Hr Consultant

*** ******* **. *******, ***** *****

903-***-**** ***********@*****.***

KIMBERLY BROWN

OBJECTIVE

Enthusiastic and Amiable HR Consultant with a Proven Record of Expert Communication skills, Client Relations, Recruitment References and Innovative work history that qualifies to exceed and develop in the position applying for.

SUMMARY OF QUALIFICATIONS

Strong organizational, planning, problem-solving skills

Strong customer service skills

Excellent management and leadership abilities

Ability to manage and prioritize the daily work effectively

Ability to communicate professionally, concisely, and effectively with internal and external customers.

Understanding of Human resource polices and procedures as it relates to payroll, LOA and FMLA.

EMPLOYMENT

Andrews Center 10/16-Present

Intellectual and developmental disability case manager

Communicating with legal aid providers, social service agencies, or local court services to advocate for your client’s rights.

Helping clients achieve desired objectives such as finding foster parents, researching possible new homes, or helping them research educational options.

Using an adaptive communication style and practicing empathy to build trust and rapport with clients.

Listening to client concerns and asking open-ended questions to understand them better.

Maintaining complete confidentiality of a client’s case.

Managing all logistics of abuse and neglect cases from beginning to end.

Conducting meetings with co-workers, clients, or care providers to discuss cases.

Handling case files of multiple clients by incorporating case management principles

Educational Aide III (Adaptive Behavior Unit) 08/2010-8/2016

1. Greet students in the morning and escort them to their first-period classroom Oversees student's lunch and recess. Escort students to their assigned public transportation at the end of the school day. Implements daily lesson plans by performing tasks that reinforce learning to students. Assists in the instructional plan for students with disabilities/autism. Assists the teacher in regularly observing students and taking notes to inform planning, an arrangement of small groups, classroom set-ups, and assessments. Works closely with students who may require individual or close attention. Assisted with activities geared towards developing motor and mental skills

Walmart (Human resource Manager) 05/2005-08/2010

Sent out human resources paperwork to new employees and reviewed documents for accuracy and completeness.

Worked on restructuring compensation and benefits according to market conditions and budget demands.

Assisted human resources team with job fairs to attract local talent for long term and contract positions.

Provided friendly assistance to new hires throughout interviewing and hiring process.

Reviewed and maintained employee punches to verify correct pay each pay period.

Maintained over 300 employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations.

EDUCATION

[8/2008-08/2012] [Letourneau University] [ BA in Psychology]

[8/2012-present] [Walden University] [Master in Clinical Mental Health

Counseling] REFERENCES AVAILABLE UPON

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