Data Entry Call Center

Monique Underwood

Indianapolis, IN *****

317-***-**** / *.****@*****.***

Seeking Employment: Accounts Receivable and Accounts Payable/Billing

Knowledge & Skills:

Exceptional communication, writing skills and organizational skills. Knowledgeable of Windows Word, Excel, Access, Microsoft, and PowerPoint. Maintaining and updating accounts payable and accounts receivable records, controlling accounts, answering to phone calls, handling correspondence and updating documentation in the computer database. Experience in QuickBooks software. Ability to perform in a multitask environment and work in a collaborative, team oriented. Preparing correspondence and reports and providing financial reports. Experience in auditing and pre-auditing. Interpreting regulatory or procedural requirements. Customer consolidation, reactivation, and processing to the payment team. Processing refunds, debit/credit transactions, reviewing sales disclosures. Demonstrates analytical and problem-solving ability. Auditing experience for a social work company. Actively listens to understand the perspective of quality assurance. Demonstrates dependability and reliability to work independently resulting in timely completion of projects

Education: Bachelor of Science Sociology Indiana University (January 2007 Graduated)

Work Experience:

Accounts Receivable- Accounting Clerk III /Debit Collections

January 2019-Current Information Technology Coalition-Contractor for Homeland Security Indianapolis, IN

Electronic financial ACH payments/Reconciles financial discrepancies by collecting/analyzing account information

Prepares asset, liability, & capital account entries by compiling and analyzing account information.

Prepares special financial reports by collecting, analyzing, and summarizing account information and trends

Experience with accounting software and data entry.

Excellent understanding of accounting rules and procedures including the Generally Accepted Accounting Principles and advanced knowledge and experience of spreadsheets.

Accounts Receivable and Payable

April/2017 –January/2019 Dial America- Sirius XM Indianapolis, IN

Call Center Customer Service-Sales-Customer Complaints

Posts customer payments by recording cash, checks, and credit card transactions.

Updates receivables by totaling unpaid invoices and Maintains records by microfilming invoices, debits, and credits.

Resolves valid or authorized deductions by entering adjusting entries.

Resolves invalid or unauthorized deductions by following pending deductions procedures.

Accounts Receivable and Case Manager

Dec/2015-March/2017 Capital City Family Education Services Indianapolis, IN

Billing /accountant for account receivable for an outpatient clinic with training experience.

Supervising/Trainer with parents and children in a social setting or home and clinic staff.

Education/Documenting and completing progress notes, refer families to other programs for assistance

Experience with homeless veterans and their families, educating them about the benefits that are offered to

the veterans and their family. For housing, financial aid, health care and education

Payroll Specialist

Jan/2006-March/2011 Westside Community Ministries/ The Dawn Project Indianapolis, IN

Collecting timesheet data and payroll information and Entering data into payroll and administrative databases and software programs, calculating wages, benefits, tax deductions, commissions, etc.

Preparing and processing paychecks and cash deposits and maintaining accurate records of payroll documentation and transactions, preparing and distributing income statements.

Responding to payroll-related inquiries and resolving concerns and performing account balance and payroll reconciliations.

Contact this candidate