Service Tech Customer
Resume:
Gary McIntosh
**** *. **** ****** ******, Texas 79761
PROFESSIONAL EXPERIENCE
**/*/** ** **/18/20 – Nautilus Hyosung
Atm, Hyosung. To service and repair primarily Hyosung style equipment in the 150
mile area, including outside island, through the wall, and inside bank floor type of atm’s.
control local hub, parts room, for input and output shipment of parts exceeding 135lbs 24/7. With understanding of Korean made for U.S.A., and methods as required for
company and each different vendor. Availability in under 2 hours 16 hours a day.
maintenance for company vehicle, cell phone and laptop. Working with several help
desks by phone and understanding of electrically controlled motors or solenoids with
software. Balance keeping on found notes or moving of notes to bring atm on line as
quickly as able for a given time line. Short term.
2/12/18 to 7/27/20– Burroughs
Atm, Safes, Revolution. To service and repair atm’s and Tidel safes
at many locations within a 200 mile service area including Walmart specialty
revolution device. Being responsible of getting devices to handle cash notes and coins in various methods for balance keeping. With the understanding of wireless needs and security communications. Including computer operations and electrical sensors to run motors and timing electro-mechanics. Working with customer or various help desks to address issues of device. Maintenance of records and company vehicle.
7/7/2014 to 2/10/18 – NCR
Atm and Self Service. To service and repair Self checkouts at Walmart and Sam’s
and ATM’s for many locations within 200 mile radius. This will include networking
printers and associated devices for communications with security with new installs of
softwares and devices. Working with customer and various help desks to do repair.
Maintenance of records and company vehicle.
10/14/2011 to 7/3/2014 – Xerox
Xerox Copier Tech. Hired on to Xerox Company to continue work on black and white now with color copiers also with printer phasers. The continuation of services as
was under job with Paladin. With additional trainings and maintenance of records and company vehicle with added tools with additional trainings. Working with customer
and help desks to address repair.
3/2010 to 10/14/2011 – Paladin Consulting, Texas
Xerox Copier Temp. To provide Xerox customers services and
to work on Xerox products as a copier service to many products while
traveling the 200 mile radius area and carry needed parts to customer locations. Basic
training for known devices and the maintenance of personal vehicle and tools.
1/3/2009 to 3/2010 – Secuitas Security, Midland, Texas
Security Guard. Observe and monitor several cameras and check each
employee for client’s needs. Verify the identification to the employee as
enters the building while taking care of the needs for the cards issued.
Check selected areas and walk area inside and outside as required by
the client on an hourly fashion. Presence was to secure and to observe
areas for the comfort of the client and employees while controlling
access to and around property at various different locations as maybe required
for customer needs by either on foot or vehicle.
07/27/94 to 3/07/2008 – Ector County Independent School District,
Odessa, Texas
NETWORK ASSISTANT, COMPUTER TECH. Originally hired for the network programmer, but the duties expanded since the time of hire. Presently duties involve repair, service, and installation of Windows-based and Apple-based computer hardware (including laptops) and the setup of software. Troubleshoot computer problems and perform on-site repairs as needed. Suggestions and setup for computer arrangements for the user needs and connection to networks (networking). The use of specialized tools and maintain knowledge, when necessary, and do the maintenance of the computer equipment. Such duties would require comprehensive understanding of electronics. This management would involve checking networks and users which may connect to local and internet.
02/10/86 to 05/17/94 – Eastman Kodak, Odessa, Texas
FIELD SERVICE ENGINEER. Serviced Kodak copiers (by products of Cannon
, IBM copiers), Apple computers, and color (copiers) Halmark Caroprint machines:
utilized the use of laptops, signal generators (counters), VTVM and electrical down to
modular level. Diagnose and repair circuit boards and other system controls along with
the parts control. Serviced a 100-square mile territory of copier customers as
a sole representative of Kodak based out of Odessa. Maintained excellent customer
relations, partly through customer service and the training and partly though being
on call, whether at work, at home, or in transit. Maintained company vehicle
and parts management as needed.
FIELD SERVICE REPRESENTAIVE. Received 30 months of technical
training (throughout entire tenure at Kodak; requiring up to 6-weeks out of town).
Servicing Kodak and IBM copiers, and Apple computers. Received top merit and
customer service ratings. Maintenance of records and company vehicle.
02/1979 to 02/1986 – X-Ray Enterprises, Odessa, Texas
BRANCH MANAGER. Sold, diagnosed, serviced, and install X-ray products
(X-ray machines and equipment, cassettes, film processors, leading protection,
tables, etc.) requiring power and control of electronics. Products serviced and sold
from general to industrial level products. Maintained adequate inventory; parts and
equipment as needed; maintained excellent customer relations and kept accurate records.
EDUCATION BACKGROUND
University of Texas of the Permian Basin, Odessa, Texas
Psychology & Liberal Arts Degree (Computer Teaching) 1976-1977
Odessa College Associate of Science 1974
Odessa High School Graduated 1970
ABILITES AND CHARACTERISTICS
Self-motivated; diligent; management experience and abilities; mechanical aptitudes;
computer literate.
SPECIAL TRAINING
Eastman Kodak, Dallas; Austin; Rochester, N.Y.; California
Customer Relations….1991;….Awards….1989,1992,1994. Copier
repair; Electronics,
Laser Operations (Awards), Technical Diagrams; Computer Operations
30 months of training….1986-1994….Apple computer (Awards)
….PC-based devices.
Ector County Independent School District, Odessa, Texas
Training and hands on duties; networks and networking; A+; Network+;
planning of networks (Novell) and finishing; maintenance of networks (cabling, printers, ect.); repair and setups as needed.
Ncr, Training at company school detailed study and work for atm’s and Walmart checkouts was
repaired or built including store servers and checkouts using cable tracers.
Burroughs, Training school for detailed revolution cash recyclers devices by that company.
Training for detailed tidel safes and locks, wireless communications, other atm’s
on various locations.
References
Co-Workers
Alvin Venegas at MISD
432-***-**** or
432-***-**** After 5pm
James Green at Burroughs
Associates
Lana Schooler
3200 Drexel
Big Spring, Texas 79720
432-***-**** after 4pm
Friend
Hyosung America
6641 N. Belt Line rd
Irving, Texas 75063
http://hyosungamerica.com
Supervisor: Rafael Urraca manager Team lead George Perez 469-***-****
H.R Patrica Jauregul
Monthly pay base $3550 Field Service Tech
Burroughs
558 Lamont rd
Elmhurst, Il. 60126
www.burroughs.com
Manager: Donald Sheridan Gary Regional Manager Chris Randle
281-***-**** 787-***-**** 210-***-****
Monthly basic pay $3440 Field Service Tech
NCR
864 Spring st n.w.
Atlantic, Georgia 30308
www.ncr.com
800 callncr
Manager Chris Robinson 806-***-****
Monthly basic pay $3450 Field Service Engineer
Xerox
800 Long Ridge rd
Stamford, CT 06904
www.xerox.com
Manager Marty, now gone. $2800 Copier Service Tech
Paladin Staffing (Temp job for Xerox)
9442 Capital of Texas Hwy
Austin, Texas 72759
www.paladin.com
Pre job for Xerox 8 months contractor using personal vehicle and tools
Ector County I.S.D
802 Sam Houston
Odessa, Texas 79761
www.ectorcountyisd.org
Manager Terri Wardlaw (now gone)
Monthly basic pay $3200
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