Customer Service Representative
Resume:
Aviana Elias
Customer Service Representative
Professional and highly motivated specialist with over 5 years of experience fulfilling customer requests and conflict resolution. Excellent communication skills and proven ability to create and grow relationships with new and existing clients.
WORK EXPERIENCE
Hampton Inn by Hilton, Acworth GA/ Atlanta GA— Front Desk Agent
10/2021- 04/2022
● Perform all check-in and check-out tasks.
● Manage online and phone reservations.
● Inform customers about payment methods and verify their credit card data.
● Register guests collecting necessary information (like contact details and exact dates of their stay).
● Welcome guests upon their arrival and assign rooms.
● Provide information about our hotel, available rooms, rates and amenities.
● Respond to clients’ complaints in a timely and professional manner.
● Liaise with our housekeeping sta to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
● Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
● Upsell additional facilities and services, when appropriate.
● Maintain updated records of bookings and payments. Spring Meadows Summit, Summit, NJ —Receptionist
08/2018 - 03/2020
● Greeted incoming customers with a professional approach and provided friendly, knowledgeable assistance.
● Interpreted medical terminology for updating patient profiles with new medications as requested by sta
● Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
● Generated shipment invoices, prepared packages and set up courier deliveries for customers.
● Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
● Took accurate messages for sta and management to facilitate open and speedy communication.
● Communicated with vendors to place and receive orders, request maintenance services and deliver instructions on behalf of o ce management.
915 WoodlandTRL SE
Smyrna, Georgia 30080
*********@*****.***
SKILLS
● Meticulous and great
organizational skills
● Excellent written and
oral communication
skills
● Recordkeeping and
bookkeeping
● Highly skilled with
Microsoft O ce
● Knowledge of medical
terminology
● Time management
● Team leadership
● Quality assurance and
control
Health and wellness; positive attitude; conflict resolution; detail-oriented; customer service; effective communication; customer relationship management; time management; diversity; active listening; adaptability; decision-making; dependability; attentiveness; interpersonal skills
CVS Health, Hillside, NJ —Pharmacy Technician
04/2018 - 07/2018
● Established and updated patient profiles, including lists of medications and insurance details.
● Received and verified daily incoming drug inventories, reported discrepancies and logged items into the inventory system.
● Reviewed and monitored patient medication files and lab data in hospital settings.
● Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts. Century 21, Elizabeth, NJ— Retail Associate
03/2016 - 04/2018
● Processed payments and maintained accurate drawers to meet financial targets.
● Maintained current store, product and promotional knowledge to drive consistent sales.
● Evaluated competitive data by analyzing successes and failures and evaluating impact on market.
Old Navy, Elizabeth, NJ —Retail Associate
09/2015 - 03/2016
● Applied strong problem-solving and interpersonal skills to resolve conflicts.
● Assisted customers and provided excellent customer service.
● Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
EDUCATION
David Brearley High School, Kenilworth, NJ —Diploma 2013-2017
Health and Style Institute, Kennesaw, GA— Pursuing Esthetician License
03/2021-Current
PROJECTS
EyelurebeautyLLC — Self-employed business
2018-Current
Health and wellness; positive attitude; conflict resolution; detail-oriented; customer service; effective communication; customer relationship management; time management; diversity; active listening; adaptability; decision-making; dependability; attentiveness; interpersonal skills
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