Room Attendant Customer Service
Resume:
Patrick E. Miranda
Hotel and Restaurant Management •
CAREER OBJECTIVE
Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my key skills and abilities in the field of Hospitality industry
KEY SKILLS
• Customer Service
• Computer Skills
• Communication
• Time Management
• Problem-solving
PERSONAL SKILLS
• Excellent written and verbal communication skills
• Ability to work independently or as part of a team
• Organized and efficient
LANGUAGE SKILLS
• English, Tagalog and Bisayan Dialect
ACHIEVEMENTS/ REPONSIBILITIES
• Vice President, association of HRM students
(2014-2015)
• Member, Flair bartending of college of HRM
(2013-2014)
Phone : 093*-***-****/092*-***-**** Email : *****************@*****.*** Address
41 Balimbing cor Pag-asa St.
Brgy Katuparan Taguig City
Date of Birth
April 7 1996
References
Marjorie S. Adoracion
Project Admin Specialist
Mary Rose Lomeda
Building Manager
Experience
Probe Group Philippines, Inc
Penthouse Floor, Philplans Corporate Center Bonifacio Global City, Taguig City January – Present 2022 Customer Experience Executive
Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
Receive inbound and/or place outbound calls
Provide accurate and timely responses for inquiries coming through email and live chat support channels
Perform data and research functions
Manage and resolve customer complaints
Identify and escalate priority issues
Document all information on customer interaction according to standard operating procedures
Always strive for Good Customer Satisfaction and Experience
Ensure consistent performance based on continuous improvement model
Participate in all Internal and External mandated training and/or seminars.
Maintain knowledge of functional areas and company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Perform other duties as assigned by management.
Savoy Hotel Manila
101 Andrews Ave, Pasay City January 2020
On call Room Attendant
On Call Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests.
Greeting guests and responding to queries.
Changing bed linen and making beds.
Restocking beverages and food items in the mini bar.
Reporting any technical issues and maintenance needs.
Updating status of guest rooms on assignment sheet.
Returning and restocking cleaning cart at shift end. Zen Rooms
6060 R Palma, Poblacion, Makati City October 2018
Room Attendant
Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests.
Greeting guests and responding to queries.
Changing bed linen and making beds.
Restocking beverages and food items in the mini bar.
Reporting any technical issues and maintenance needs.
Updating status of guest rooms on assignment sheet.
Returning and restocking cleaning cart at shift end. Cabalen Group of Company (Mangan Restaurant)
54 J.P. Rizal, Project 4, Quezon City January 2018 Food server is responsible to take orders and deliver food and beverages to our customers and provide an excellent overall customer experience.
Read communication pad at the start of duty, read the day’s menu, and check board for special instructions;
Greet the customers upon their arrival and present menu;
Prepare recommendations or share additional information upon customer’s request and/or up-sell
Serves food and drinks to customers applying knowledge of appropriate menu and diet order;
Obtains menu order politely by smiling and speaking clearly to customers;
Ensures food orders are delivered on time;
Adheres strictly to dish and utensil handling procedures to prevent food contamination;
Checks the quality of food products prior to serving it to the customers;
Delivers the bill and collect payments from customers;
Ensure work environment is kept neat and organized;
Adheres to all relevant health department rules/regulations and all customer service guidelines; Rico’s Lechon
Paseo Saturnino, Cebu City February 2017
Food Preparers take customer orders, accept payment and serve customers at food counters. They may also prepare, heat and finish cooking simple food items.
wash work tables, meat blocks, cupboards, walls and appliances and clean kitchen work areas, equipment, utensils and dishes
sweep and mop floors, and perform other duties to assist cook and kitchen staff
unpack and store supplies in refrigerators, cupboards and storage areas
help to wash, peel and prepare basic food items
Waterfront Airport Hotel and Casino
1 Mactan Airport Rd, Lapu-Lapu City December 2016
Guest Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests.
Greeting guests and responding to queries.
Changing bed linen and making beds.
Replacing used towels and other bathroom amenities, such as shampoo and soap.
Restocking beverages and food items in the mini bar.
Reporting any technical issues and maintenance needs.
Returning and restocking cleaning cart at shift end. Education
Bachelor of Science in Hotel and Restaurant Management March 2016 UNIVERSITY OF CEBU LAPU-LAPU AND MANDAUE MANDAUE CITY
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