Data Entry Customer Service

Abie M. Ngala

*** *. ********* ***.

Silver Spring, MD 20901

240-***-****

***********@*****.***

Experience:

**** – Present: Lead Appeals Processing Clerk, U.S. Court of Appeals for Veterans Claims, Washington, DC

Managing case files from processing until closing, verifies and enters event information in an automated case management electronic case management (CM-ECF) system by selecting appropriate entry codes or by creating a tailored entry. Determine whether the documents meet the requirements of rules; establishes and monitors due dates for subsequent actions; Assistance other processing Clerks with there carts when needed; interacts with chambers staff, other Clerk’s offices staff, members of the Bar, the General Counsel’s office of the Department of Veterans Affairs, and the general public; Data entry, Customer service, prepare and issue out routine notices and orders, General office duties

2006 – 2007: Civil Assignment Clerk, Montgomery County Circuit Court, Rockville, MD

Provided administrative support to the office of the Court Clerk demonstrating the following functions: Assigning civil trial dates and motions dates; interacting with all Courts personnel; Judges, Judges Secretary, and Attorneys. Provide customer service to general public; post memorandum and orders for Court hearings; work daily courtroom sheets. Prepare orders and notice; Work Quality Control printout. Re-route and deliver files to all departments. Post and assign Court cases to Judges, Data Entry. Writing and reading Court terminology

2005 – 2006: Program Specialist, Theracom Pharmacy, Rockville, MD

Medical transcription, Create and maintain patient’s files on a daily basis, handle multiple calls, schedule appointment for patients, create and maintain spreadsheet and client information database, served as a liaison for doctors and insurance companies, Data Entry and Customer service, filing and general office duties, call in prescription for patients.

1999 – 2005: Civil Clerk, Montgomery County Circuit Court, Rockville, MD

Provided administrative support to the Clerk’s office by conducting general office duties. Enter data utilizing database pertaining to the Maryland Court System. Coordinating and planning meeting for Court staff. Customer service and Data entry. File Court pleading within the specified time period. Prepared legal documents to be file with the Court system. Maintained file management and document; serve as a liaison with attorneys, and other duties as assigned.

Education:

Currently pursuing (B.A.) Legal Studies Degree, UMUC, College Park, MD

Technical Experience:

Microsoft Office (Excel, and Word Access), Outlook

Various Databases

References:

Furnished upon request

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