Customer Service Specialist

CHASSITY STANBACK

Dunnwood Hills Drive, Matthews NC 28105·adssz8@r.postjobfree.com·704-***-****

CAREER SUMMARY

Highly motivated team player with a proven ability to excel under pressure. Possess strong interpersonal skills and presentation skills, with a track record of maintaining 6 strong plus years of customer service satisfaction and developing memorable relationships.

SKILLS

Process Improvements – Successfully identified, analyzed, and improved business processes by cross training to learn different job functions, providing back up support for team members as needed, collaborating with colleagues and external organizations to enhance service delivery, etc.

Customer Service – Ensured customer satisfaction by delivering the highest standards of customer support. Provided prompt and reliable service, sought opportunities to create win-win solutions, followed up on unresolved issues to obtain a quick resolution, and built lasting relationships which fostered trust and loyalty.

Time Management – Efficiently divided time between daily tasks to ensure the completion of important action items. Sorted tasks by level of urgency, aging date, and considered action items added in by management. Daily productivity goals were met due to effective time management strategy.

PROFESSIONAL EXPERIENCE

Personal Caregiver Matthews, NC (August 2021 - July 2022)

Advocated needs and health concerns

Assisted with baths, clothing, finances, transportation, cooked meals, feeding, cleaning, grocery shopping

Collaborated with, Doctors, Nurses, Medicine Management Managers, Surgeons, Radiologist, Palliative Care team, Homecare, Social Workers, Therapist and Hospice Care Teams on medications, appointments, progressions and surgeries

Followed care plan, home regulations and carefully implemented consistent safety practices

Coordinated enjoyable activities and frequent exercises to help with cognitive thinking

Recorded and monitored changes breathing, body temperature, blood pressure, glucose levels and emotional wellbeing

Kelly Services/Charlotte Mecklenburg Schools Charlotte, NC (September 2019 – June 2021)

Sub/Teacher Assistant K-8

Perform instructional classroom management processes for absent teachers

Implement school safety regulations

Created curriculum activities and group readings for children with Special Needs

Maintained a respectful and fair classroom culture that fosters productive learning Monitor and report student behaviors according to policies

Charlotte Area Fund/CHA Charlotte, NC (2019)

Property Management Assistant/Intern

Supported lead property manager with interviewing new prospective tenants and process new lease agreements Managed, updated and filed tenant records

Conducted tour and assisted with move-in and move-out inspections

Attended to scheduled necessary maintenance repairs

Responded to telephone inquiries

Obtained required knowledge of market trends, evictions and lease terminations

Collected rent, security deposits and other required fees

Promise Resource Network Charlotte, NC (December 2016- March 2018)

Liaison

Provided prompt and reliable services for clients in transition from recovery back to the community

Promoted and collaborated among colleagues and organizations to enhance service delivery

Coordinated referrals for food, clothing, and crisis interventions.

Documented all activities, securing and disclosing in accordance with legislative and statutory requirements

Facilitated classes hat solely focused on psycho-educational strategies and self-esteem building

Salvation Army Center of Hope Charlotte, NC (2012-2016)

Front Desk/ Resident Advisor/Certified Peer Support Specialist

Assisted in developing formal and informal community supports

Provided crisis interventions by phone or in person as necessary including responding to hotline calls

Advocated client rights, decisions, strengths and needs to achieve win win solutions

Sorted mail and maintained resident records

Greeted and handled multiple calls resolving customer concerns and providing community supports

Received and entered all community donation services

Promoted a safe community living environment in shelter by de-escalated rising situations

Assessed peers with helping them identify their goals, strength and challenges

Participated and multiple shelter activities

Modeled authenticity in sharing personal lived experiences to inspire others

Established string satisfying relationships cooperatively and collaboratively with diverse population

Convergys Charlotte NC (June 2015- August 2015)

Customer Care & Roadside Assistance Advisor

Clarified customer requirements; probe for understanding, use decision support tools & resources

Listened attentively to customer inquiries including but not limited to roadside assistance

Interacted with internal service and external customers using appropriate scripts, terminology and grammar

Achieved highest call performance goals for accuracy, speed, volume and customer resolutions

Operated communication systems to input confidential data

Scheduled appointment updates to evaluate potential successes and report productivity

Crossed trained and provided back-up where needed

EDUCATION

High School Diploma

South Mecklenburg High School – Charlotte, NC

Property Management Certificate

Central Piedmont Community College – Charlotte, NC February 27, 2019

Electronics Technicians Association

Certified Customer Service Specialist (February 28,2019 - Current)

CERTIFICATIONS

Promise Resource Network

Certified Peer Support Specialist February 2, 2018

Certified Peer Support Specialist Academy March 6-10, 2017

Take Your Heart to Work

North Carolina Certified Peer Support Specialist August 29, 2016

Mental Health Develop. Disabilities and Substance Abuse Services

North Carolina Certified Peer Support Specialist December 19, 2016

Social Security Outreach Access and Recovery Certificate (Current)

TRAININGS

Charlotte Area Fund

Community Services Block Grant Workforce Devel. Project June 8, 2019

Integrated Approaches

Wellness Recovery Action Plan Level 1 WRAP January 26, 2018

Monroe Consulting, LLC

Mental Health Recovery Seminar 1 Advanced Level/ Wellness Recovery Action Plan WRAP August 11, 2016

North Carolina Coalition to End Homelessness

Steppingstones to Recovery September 14-15, 2017

Promise Resource Network

SAMHSA Anger Management May 5, 2017

Long- and Short-Term Goal Creation May 5, 2017

Long- and Short-Term Goal Creation September 05, 2016

Mental Health America Central Carolinas Advocacy 201 PSS September 14, 2016

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