Customer Service Food

PHILIP PEARSALL Magnolia, NJ ***** 856-***-****

***********@*******.***

SALES PROFESSIONAL — PRODUCTS / SERVICES

KEY ACCOUNT MANAGEMENT INSIDE / OUTSIDE SALES

CUSTOMER RELATIONSHIP MANAGEMENT NEW BUSINESS DEVELOPMENT Top-performing sales representative with proven expertise in generating leads, negotiating contracts, closing new accounts, and retaining loyalty of existing customers. Highly experienced in selling solutions through telephone sales, event marketing, bid proposals, and detailed sales presentations, targeted toward the needs of each customer. Exceptional communicator accustomed to building strong customer relationships, networking with business professionals, and creating sales strategies that meet or surpass business goals. Needs Assessment / Analysis Sales Proposals Value-Added Sales Competitor Analysis Customer Communication / Follow-up Account Retention Consultative Sales Approach Lead Generation Business Network Development B2B / B2C Sales Contract Negotiations PROFESSIONAL EXPERIENCE

HOMEFREE PHARMACY SERVICES, Mount Laurel, NJ 2020–Present Formerly BAYADA Pharmacy-Medication Management Services. Acquired by HomeFree Pharmacy Services in 2021. Service Representative / Scheduler — Provide medication management information and schedule in-home nurse consultations for elderly or homebound patients interested in pre-sorted medication packets to avoid adverse drug events. Utilize inContact phone software to call assigned referrals within the states of NJ, PA, DE, MD, and NC. Communicate regularly with nurses to ensure accurate logistics of appointments scheduled in Salesforce. Document patient notes in Homecare/Homebase (HCHB) system. Work remotely and attend weekly Zoom meetings with colleagues and managers. RENEWAL BY ANDERSON, (P/T weekends) King of Prussia, PA 2019–2020 Award-winning company specializing in replacement windows and patio doors for homes and commercial buildings. Event Marketer / Scheduler — Traveled to large events in NJ, PA, and DE, conducting demonstrations, providing brochures, answering questions, and scheduling in-home appointments for attendees interested in replacement windows or doors for their homes. Sample of events included the Valley Forge Home Show, Peddler’s Village festivals, and the Philadelphia Flower Show.

Received 2019 MVP Award at a company banquet held in Philadelphia. Ranked #1 Rookie in Greater Philadelphia area for attracting new customers and scheduling up to 15 appointments per event. A CHEERFUL GIVER, Elmer, NJ 2017–2020

Privately-held company that manufactures, sells, and distributes candles and home décor products to businesses and consumers worldwide.

Inside Sales Representative — Managed 747 business accounts within a 7-state territory including ME, VT, IL, OK, TX, CA, and Pittsburgh, PA. Marketed products and attracted new business by representing company at national trade shows held in Atlanta, Dallas, Vegas, Philadelphia, and Chicago. Launched new seasonal products by ensuring all accounts received catalogs, introductory emails, and phone calls to upsell or recommend new items. Utilized SalesPad software to manage the customer relationship, sales cycle, and delivery of products.

Ranked #1 in sales out of 6 inside sales representatives.

Grew territory sales 31% and surpassed annual sales goal by $47,000 in 2018.

Given premium sales leads for potential key accounts, after negotiating and securing a prime account in VT that was prized by owners and executive management.

SUNOCO, Newtown Square, PA (headquarters) 2015–2017 Leading gas manufacturer operating 4,900 retail outlets and 690 APlus convenience stores in the U.S. General Manager-Sunoco Gas / APlus Store, Penns Grove, NJ (4/2016–2/2017) Generated an average of $1.4 million per month in total revenue by effectively managing fuel operations, bay repair services, on-call roadside assistance, and an APlus convenience store at busy turnpike location. Supervised and scheduled 35 employees for 24/7 operation, keeping labor hours within budget. Performed fuel pump inspections and received fuel deliveries for 18 pumps. Managed corporate marketing initiatives, retail signage, inventory, security, and loss prevention while coordinating other operational activities that met monthly budgets and increased profitability.

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Maintained high-ranking in operational excellence through monthly audits and mystery shops. Recognized by area manager for consistently projecting a positive brand image through store cleanliness, merchandise organization, and superb customer service.

Implemented iCIMS, a paperless applicant tracking system, to streamline the employee hiring process. Acting Food Service Director-APlus Store & Food Services / Subway Franchise, Philadelphia, PA (2/2016–4/2016) Temporarily managed food service and convenience store operations for newly renovated facility during absence of permanent director. Ensured corporate safety and quality standards were met for APlus food service and Subway franchise housed within facility. General Manager Trainee, Trenton, NJ (12/2015–2/2016) FRANKLIN MACHINE PRODUCTS, Lumberton, NJ 2013–2015 International supplier of kitchen equipment, replacement parts, and accessories for the restaurant industry. Inside Sales Representative — Sold products directly to major chain restaurants across the country including Applebee’s, Bonefish Grill, and Ruth’s Chris Steak House. Managed national book of accounts (1,800+ accounts) and answered incoming customer calls, providing information for 17,000+ items listed in company catalog. Handled special order requests for hard-to-find parts, introduced new products, made recommendations, and ensured customer satisfaction after product delivery.

Maintained top-5 sales ranking out of 12 inside sales representatives.

Identified and converted 50+ potential customers into active accounts. Captured new revenue while taking business from competitors.

Applied previous experience in kitchen and food service operations by serving as a resource for sales representatives that were unfamiliar with various equipment used within the restaurant industry. SCOTTS COMPANY, LLC, Runnemede, NJ 2010–2012

Premier lawn care company, providing full-service maintenance and solutions for residential and commercial customers. Key Account Manager / Inside Sales — Started as an Outside Sales Representative for the tristate area. Within 4 months of hire, promoted to manage 6 key accounts and generate new residential business through telephonic cold-calls and website inquiries. Conducted sales presentations and created winning bid proposals that secured new business from commercial customers including banks, school districts, homeowner associations, and little league associations.

Consistent in achieving top-5 sales ranking by meeting or surpassing weekly quotas and maintaining one of the highest closing rates in telephone sales.

Mapped untouched geographical areas, delivering 20+ new customers a week. SOUTH JERSEY FOOD SERVICE, INC., Pitman, NJ 1993–2010 Food service management company with annual revenues exceeding $3 million until closure in 2010. Owner / Director of Sales & Operations — Began as a General Manager before acquiring company within 1 year of hire. Identified areas of opportunity for business expansion while improving operations, customer service, employee training, and profitability. Secured and retained premium food service contracts with Sony Music Corporation and VWR International, LLC for 15+ years. Provided upscale cafeteria services, executive on/off premise catering, office coffee services, full-service vending, private dining, and meeting services. Hired, trained, and led a team of 22+ employees, accountable for exceptional customer service and satisfaction.

Directed all facets of elaborate VIP special events at Sony. Guests included celebrities, global music leaders, and the CEO of Sony Music Entertainment. Collaborated with corporate executives and food service staff to coordinate details, resulting in complete satisfaction of creative food selection and service.

Increased bottom-line profits by creating customized services for Sony and VWR International. Introduced and established full- service vending, coffee services, and private catering for employees and their families.

Consistent in achieving double-digit revenue growth year over year. EDUCATION & CERTIFICATIONS

Associate’s Degree - Culinary Arts / Restaurant Management, Culinary Institute of America, Hyde Park, NY Stage I & Stage II Vapor Recovery Certified Executive Chef (CEC) ServSafe Certified SOFTWARE SKILLS

Word Excel Salesforce SalesPad NCR Radiant Journal System (POS) Veeder-Root Fuel System AS400 PDI iCIMS (ATS) Briostack inContact (Call Center Software) Homecare/Homebase (HCHB)

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