Customer Service Administrative Clerical

Helen M. Tucker

**** ********** ****, *******, ******** 23666

Mobile Phone – 757-***-****

********@*****.***

PROFESSIONAL SUMMARY

Professional Attendant Care Provider

Customer Service Management.

In-depth supervisory level experience.

Proficient in Windows XP Software and various other computer programs.

Outstanding written and verbal communications skills.

Very well organized and able to meet deadlines.

Proven ability to work efficiently and effectively under pressure.

EXPERIENCE

Attendant Day Care Provider January 2010 – Current

Assisted in the day to day care of a medically challenged individual

Administered daily medication

Drove to and from all medical appointments

Prepared meals (breakfast, lunch and dinner etc.)

VMC Checks Cashed February 2011 – August 2011

Customer Service Representative

Assisted Branch Manager in daily operations of branch, which included protection of company assets and in the absence of branch manager, ensuring all Branch Manager duties were fulfilled.

I was responsible for the following payroll, administrative and clerical duties:

oEnsure that all transactions are completed with Federal, State, and Local laws

oService new and existing customer accounts, ensuring all documentation is complete, correct and properly filled, including supervising branch associates performance of these duties.

oMaintain a balanced cash drawer at all times, report discrepancies to management or appropriate security company.

oConduct banking transitions as needed.

oPerform local travel as needed to support branch activities.

oEnsure that all past due items are properly processed, tracked and contacted daily,

oProvide and participate in company training of company policy and procedures.

oDevelop and maintain positive relationships with banks, competitors, and other company vendors.

oResolve day to day issues by working with all departments in a cooperative manner.

Jani Green Cleaning Services November 2007 – March 2010

Owner

Environmental Friendly Cleaning Service.

Managed all aspects of the business including but not limited to:

oClient service

oSales, marketing,, and accounting

oContract negotiations and bidding

oCarried out employee training, hiring, job duties and responsibilities, and wage agreements for all 12 employees

Utilized QuickBooks to daily maintain payroll

Scheduled calendar meetings for prospective clients, in which I staged a demonstration of how my business could serve them. Set up follow-up visits with current clients to discuss their satisfaction with company.

Compac November 2005 – December 2009

Secretary

I was responsible for the following of secretarial and administrative clerical services:

oReceived telephone calls, gave routine and non-routine information, answered questions and directed calls and visitors to the appropriate person or office.

oReceived and controlled mail and suspense items, routing them directly to the appropriate person or office for action.

oPrepared and typed a variety of correspondence, reports, forms, requisitions, requests for personnel actions and legal documents etc., using either a word processor or personal computer.

oOrganized and maintained files, records, manuals, handbooks, and other related materials.

oMaintained supervisor's calendar; scheduling appointments and engagements, prepared notes regarding topics to be discussed; made travel arrangements and prepare travel vouchers.

oWhere applicable, provided basic coordination and pertinent information on office functions to subordinate clerical staff and managers.

Portfolio Recovery Associates June 2005 – Oct 2007

Account Representative

Responsible for notifying and locating customers with delinquent accounts and payment by performing the following duties:

oComply with all aspects of the Fair Debt collection Practices Act (FDCPA).

oTrace customer to new address using software or by contacting reporting agencies, post office, relatives, employers and other possible leads.

oConfer with customer by telephone in attempt to determine reason for overdue payment, review terms of sales, service or credit contract with customers

oRequest appropriate form letters to customer to notify of transfer of account to our company, encourage payment of delinquent accounts or confirm agreements to settle accounts.

oEstablished payment schedule and grant extensions of payment deadlines; determine interest to be charged on overdue amount.

Telespectrum February 2005 – June 2005

Customer Service/Sales

Confer with potential customers by telephone in attempt to gain their long distance telephone service.

Assisted current customers with questions concerning their local and long distance telephone service, and also offered DSL service.

Reconstructed the sales office filing system to correspond with corporate guidelines.

Coordinated all sales bookings for the department. Responsible for typing all correspondence.

MCI March 2000 – August 2004

Account Representative Manager

Supervised twenty personnel while serving as an Office Manager on sales, customer service, management, and quality control.

Trained, instructed and evaluated the performance of employees for future growth within the company.

Screened telephone calls and personally provide requested information or referred calls to other staff.

Established and maintained comprehensive files on personnel, policies, records, reports, and communications.

Developed recommendations for improving directorate operations and procedures.

Provided information to other sections within the company involving specialized and technical subject matter.

Homemaker September 1992 – February 2000

EDUCATION & TRAINING

University of Phoenix (Criminal and Justice Major) graduation date September 2011

Certified Nursing Assistance

Management Certification course

Thomas Nelson College

References

Available upon request

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