Center Agent Service Representative
Resume:
CARLA MONIC SOSMEÑA
Eastern Poblacion Poro, Camotes Cebu
Mobile No.: 092********/ 099********
Email Address: **************@*****.***
OBJECTIVE:
I offer my knowledge and skills to good services and duties and to acquire a challenging position where I can best utilize my education, knowledge and skills, while making a significant contribution to the success of the company.
PERSONAL DATA:
●Date of Birth
-July 3, 1992
●Place of Birth
- Eastern Poblacion Poro, Camotes
●Gender
-Female
●Age.
-29 years’ old
●Height
-5’1
●Weight
- 50kg.
●Civil Status
- Single
●Citizenship
- Filipino
●Religion
- Roman Catholic
●Father’s Name
- Riel O. Florentino
●Occupation
- Laborer
●Mother’s Name.
- Isabel Gina C. Sosmeña
●Occupation.
-Barangay Worker
EDUCATIONAL BACKGROUND:
TERTIARY:
Cebu Technological University
Northern Poblacion, San Francisco, Camotes, Cebu (2012-2016)
Educational Level: College Graduate
Course: Bachelor of Science in Industrial Technology – Major Computer Technology
SECONDARY:
Camotes Visayan Institute
Eastern Poblacion Poro Camotes, Cebu (2004-2008)
PRIMARY:
Poro Central School
Eastern Poblacion Poro Camotes, Cebu (1999-2004)
OJT EXPERIENCE
1.)NG Khai Corporation - (OJT)
Hernan Cortes Mandaue City
June 2, 2015 – October 2, 2015
2.)Call Center Agent/ IT Staff - (OJT)
Convergys Phil’s. Inc.
October 2015 - March 2016
WORK EXPERIENCES
Customer Service Representative
Wipro Phils.
November 5, 2021- July 20, 2022
Duties & Responsibilities:
Frontline of all customer interactions.
●Help customers with complaints and questions
●Give customer about products and servives
●Helping Customer to understands
●Answering questions with their reservations
Admin & Finance Assistant
Primology Solutions. Inc.
May 26,2021 – November 26
Duties & Responsibilities:
●Prepare and post receipts, deposits, purchase orders, invoices, refunds, and other standard bookkeeping tasks.
●Manage accounts receivable and accounts payable.
●Review and process reimbursements.
●Prepare, track, and reconcile ledgers and budgets.
●Prepare and submit payroll.
●Create financial and inventory reports.
●Participate in payroll processes
●Manage accounts receivable and payable
●Review and process reimbursements
●Prepare budgets
Unit Assistant
Chong Hua Hospital
July 10, 2018 – March 1, 2021
Duties & Responsibilities:
Taking incoming phone calls, directing visitors, receiving new patients, responding to call lights, replenishing nursing supplies, scheduling appointments, and maintaining medical records.
●Provide Medical Certificate to the Patients
●Provide Assessment Forms to Nurses and Physician
●Assist Patients Queries
●Backlogs and Check for the Patients Paper after Discharge
●Follow Up Medical Laboratories
●Follow Up Backlogs for Physician and Nurses
●Provides Everyday Census
Promo Merchandiser Coordinator - Assistant
LCG Marketing Corporation
August 2017 – March 2018
Duties & Responsibilities:
Assisting with merchandise handling, packing, and pricing. Designing and setting up enticing product and promotion displays. Monitoring stock supply inventories and predicting customer demand. Tracking sales records and arranging stock replenishments.
●Process Products for Sales
●Inventory Products
●Release Products from warehouse
●Received Items from Manufacturer
●Bill out Products to Buyer
●Bill out Product from Events and Promo's
●Received P.O from Buyer
●Received P.O from Manufacturer
●Inventory product from buyer that expires
●Receive P.O from Sales
●Process ARS
●Process paper for Statement of Account
●Meetings with Promodisers
●Bill out budget allowance for Monthly Reports
Gibbs Hot Wings (Part Time)
August 2017 – November 2017
Duties & Responsibilities:
●Assisting co- workers in the kitchen for food preparation
●To assist customers’ needs
●Inventory of the Products
●Serves Customers Order
●To arrange Table setting
REFERENCES:
●Mr. Richard R. Brizo
Accounting Head Officer
Primology Solutions Inc.
●Ms. Hazel Eve Ignacio
Head Nurse
Chong Hua Hospital
Surgery & Family Medicine Department
●Ms. Anne Motome Herrera
Charge Nurse 1
Chong Hua Hospital
Surgery & Family Medicine Department
●Ms. Candielen Baradan
Officer In Charge - Señor ICD Coder
Medical Records Department
Chong Hua Hospital
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