Clerical Assistant Customer Service
Resume:
Biana Ametov
Tampa, FL, 33617
*******@*****.***
Objective
A talented, dedicated, self-motivated, and trusted individual who have been working around the industry for twenty + years. I am looking for a challenging position in reputable company in which I am able to perform the job with the knowledge and experience that I have.
Experience
LKQ CORPORATION, TRANSWHEEL/LKQ pick part/APO
01/2019 - 09/2022
Administrative Support/ Call Center representative
● Answering incoming calls,look up parts, quotation,put in orders.
● Assists with scheduling and oversees daily assignments of warehouse clerks Enforces and coaches personnel in the safe work practices and requirements to ensure a safe and hazard-free work place. Establishes or adjusts work procedures to meet deadlines.
● In coordination with Human Resources, may provide assistance with:, background check procedures and new hire processing timecards
Manage and coordinate office activities:
office equipment maintenance and repair, facility related issues needs
Gather, organize and summarize data and information for reports to management, specifically in regards to human resources and safety.
Implement and maintain general office systems, procedures and methods, directing a combination of activities including: Continuous Improvement recommendations.
Performs warehouse activities to include parts pulling, staging, loading and unloading, and customer service.
Assumes other duties as assigned.
LABOR FINDERS INTERNATIONAL, BRANDON AND TAMPA OFFICE, FL.,
02/15/2017 to 06/27/2018
Assistant Manager/Administrative assistant.
●Handle dispatch,contact people,follow-up and assist manager
●Open and close office when need it . Coordinate outside workers.
●Answer telephone promptly and courteously.
●Take work orders from customers.
●Compose and type routine correspondence.
●Assist with coordinating recruitment process and job placement, as directed.
●Provide clear directions and read maps accurately.
●Direct outside employees to jobs and explain what will be expected of them.
●Maintain outside employee record.
●File correspondence and other records.
●Handle payout.
●Check all work orders to ensure completeness and accuracy.
●Invoice, and prepare mail.
ALLIANCE WORKFORCE SOLUTIONS(TEMPORARY JOB) BRANDON COLLISION CENTER, RECEPTIONIST/CUSTOMER SERVICE.
11/2016 to 12/2016(temporary)
●Preparing new folders for new RO, by color and alphabetical order. Welcoming customers, helping customers with free estimates, set up appointments to bring in a car for repairs, ones we have estimates from insurgence. Answer incoming calls,foreword callers to proper person, open RO in powerpoint, working with advisors, insurance adjusters.
● Maintain all open files, call customer to confirm or reschedule appointments for drop off.
ROOMS TO GO, CORPORATE OFFICE, SAFFNER, FL.
02/2012 to 06/17/2016 Customer service /full time
●Answer telephones, helping customers with problems on delivery or after delivery, calling delivery company for time frame, eta, and customer request for delivery instructions.
● Reschedule delivery day, input instructions for drivers.
● Setup exchange or service appointment for defective or damage furniture.
● Operate computer, email, fax, copying.
COAST TO COAST INTERNATIONAL/KEYSTONE AUTOMOTIVE/LKQ USED PARTS, TAMPA, FL
11/2002 to 06/20011 Sales, Customer service representative, assistant manager for internet department.
● Confirm orders with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
● Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
● Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
● Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
● Refer unresolved customer grievances to designated departments for further investigation.
● Check to ensure that appropriate changes were made to resolve customers' problems.
● Solicit sale of new or additional services or products.
● Troubleshoot problems involving office equipment, such as computer hardware and software.
● Listen to and resolve customer complaints regarding services, products, or personnel.
● Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
● Train other staff members to perform work activities, such as using computer applications.
● Answer telephones, direct calls, and take messages. Compute, record, and proofread data and other information, such as records or reports.
● Provide staff with assistance in performing difficult or complicated duties.
● Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
● Compile, copy, sort, and file records of office activities, business transactions, and other activities.
● Review files, records, and other documents to obtain information to respond to requests.
LAGASSE BROSS, TAMPA, FL
03/2000 to 07/2001 Clerical assistant, /full time /
● Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
● Answer telephones, direct calls, and take messages.
● Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
● Compile, copy, sort, and file records of office activities, business transactions, and other activities.
● Train other staff members to perform work activities, such as using computer applications.
● Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
● Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
● Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
● Review files, records, and other documents to obtain information to respond to requests.
● Compute, record, and proofread data and other information, such as records or reports.
SOUTHERN WINE & SPIRITS, TAMPA, FL
09/1997 to 12/1999 Customer service representative, /full time/
● Review files, records, and other documents to obtain information to respond to requests.
● Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
● Compile, copy, sort, and file records of office activities, business transactions, and other activities. Deliver messages and run errands.
● Maintain customer records, using automated systems.
● Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
● Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
● Quote prices, credit terms and other bid specifications.
● Verify customers' credit ratings, and appraise equipment in order to determine contract terms and trade in values.
● Listen to and resolve customer complaints regarding services, products, or personnel.
● Compute, record, and proofread data and other information, such as records or reports.
● Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
● Answer customers' questions about products, prices, availability, product uses, and credit terms.
● Answer telephones, direct calls, and take messages.
● Negotiate prices and terms of sales and service agreements.
● Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
EDUCATION School #35, LVIV, UKRAINE, HIGH SCHOOL DIPLOMA, 05/1990
SKILLS AND ABILITIES
● Languages: English and Russian, some Spanish,
● Computer: Basic Computer, Windows, Word, Excel and Outlook
● 10 key,
● Positive attitude,
● Honest/trustworthy
● Dependable
● Effective communication skills
Contact this candidate