Medical Assistant Customer Service
Resume:
Milford Benjamin
Motivated Medical Assistant
Landover, MD
************@*****.***
Dependable Veteran team player that is looking for a progressive company to align with to further my career in the medical field through ethical practices and customer service. Authorized to work in the US for any employer
Work Experience
COVID-19 Contact Tracer
DCPS schools - Washington, DC
October 2021 to Present
• assist administration and educators in completing investigations related to the coronavirus pandemic
• compile information for reports shared with the local health departments
• draft and publish communications for the educational community
• provide guidance for response to known exposures, testing procedures, and operational procedures for administrators and educators in DC Public Schools. Medical Assistant
Fermus Laboratory - Washington, DC
May 2020 to August 2020
• The Collection Specialist is responsible for collection of urine and oral fluid specimens, completing accurate test requisition forms, specimen packing and shipping, ordering lab supplies and communicating with the laboratory, office and leadership for questions or issues.
• Collect specimens in a courteous and professional manner.
• Provide specimen collection device and instructions to the patient Prepare test requisitions, paper or electronic, including patient demographics, and ensure accuracy Access the practice's EMR system for patient demographics and upload or download test reports (if applicable).
• Assist in resolving issues with missing/incomplete billing information for patient demographics and insurance information Coordinate with courier services for pickup of specimens; or may drop off specimens at UPS and/or FedEx Print.
Medical Assistant
Sislen and Associates - Washington, DC
February 2020 to May 2020
• Managing office telephone systems, including answering calls and returning messages.
• Scheduling patient appointments and maintaining communication to confirm future appointments.
• Documenting patients' medical information, including medical history and health insurance information.
• Recording patients' vital signs, documenting physicians' notes and changes in medical conditions.
• Monitoring and documenting patient symptoms for physicians' review during clinical exams.
• Providing compassionate patient support and care, attention and assistance during office visits. Acoustic Wave Technician
Quality Care For Men - Rockville, MD
February 2019 to February 2020
• Greet Patients as they enter the establishment.
• Take, input and walk Patients through our welcome package. Verify completion and accuracy of the Welcome Packet.
• Input Patients demographics into the EMR system which is Practice Fusion also schedule and Modify patients Appointments using Appointment Plus.
• Educate and answer any questions that a Acoustic Wave Patient would have pertaining to the Acoustic Wave Therapy.
• Perform the Acoustic Wave therapy on Patients.
• Identify places of concern with Patient and Address those issues by education and training of the signs and symptoms to look out for and way to rectify the issue as a whole.
• Outstanding Customer Care and service.
Dedicated Medical Assistant to fixing the problem with the technology that is available. Medical Assistant (Multispecialty Practice)
BRIGHTSEAT HEALTH - Temple Hills, MD
January 2018 to July 2018
• Greet, check -in and take vitals on patients for the day.
• Call in patients prescriptions/ refills, prior authorizations, and referrals also any other information as needed.
• Perform Venipuncture on patients in accordance with practice rules and regulations. Place all samples collected in appropriate bags to be picked up at Close of business.
• Maintain a cleanly work environment.
• Enter, update and maintain patients information in Medicares and also Practice Fusion Medical Screener
Octapharma Plasma Center - District Heights, MD
January 2017 to August 2017
Maintains compliance with SOP, current Good Manufacturing Procedures (GMP) and regulatory guidelines.
Greets and builds rapport with donors and directs them to appropriate areas for further processing.
Conducts finger sticks and utilizes screening equipment to obtain hematocrit and protein readings to include vital signs.
Performs clerical task including creating and maintaining donor record files.
Inputting and maintaining client information into the donor management computer software.
Answers the telephone and donor inquiries regarding the procedure, payment and company policies in a prompt professional manner.
Maintain a clean work environment and clean equipment daily and help when any issues arise. *.***********@*****.***
Assistant Manager
T-Mobile - Capitol Heights, MD
October 2012 to January 2017
Maintained the department store stocking and organization, which helped to present our consumers with a neat and structured shopping experience.
Provided impeccable customer service by answering any inquires and resolving any complaints as needed.
Marked and identified the prices of store merchandise.
Focused on customers experience from point of sale to customer account management.
Cash Management, controlling and creating cash deposits to Wells Fargo through DTS.
Enter inventory into T-Mobiles database.
Manage and maintain store stock and materials for my location through W.B. Mason.
Manage and accept regular pick up with Iron Mountain (Third Party Collection Company).
Maintained consistent knowledge of evolving T-Mobile technology T-Mobile: Sales Associate
Handled the receipt of payment by cash, credit cards or automatic debit.
Maintained the department store stocking and organization, which helped to present our consumers with a neat and structured shopping experience.
Provided impeccable customer service by answering any inquires and resolving any complaints as needed.
Sales Associate
T-Mobile - Washington, DC
October 2016 to December 2016
Welcomed, register and verify customer insurance.
Perform task such as Vital signs, Venipunctures, collect specimen samples.
Label patients file with important information and send bodily fluids to lab corps for analysis.
Schedule follow up and call patients with appointment reminders and educate patient as needed.
Maintain a clean work environment and quality assurance and control. Pharmacy Technician
Wegmans - Landover, MD
September 2016 to December 2016
Provided customers with top notch customer service and ensured that orders were taken and completed in a timely fashion.
Process prescription request on the phone and in person for customer.
Correctly input information into computer systems, verify and dispense correct medication to customer.
Consistently knowledgeable of third party insurance by using available resources.
Proactively contact necessary parties to resolve any issues to achieve best outcome for customers.
Refer any appropriate questions related to prescriptions to a Pharmacist.
Promote services offered by Wegmans Pharmacy department such as Pharmacist counseling.
Assist team leader with inventory, rotating and stocking drugs and other supplies. *.***********@*****.***
Navy Hospital Corpsman
United States Navy - Camp Lejeune, NC
August 2002 to April 2006
Performed basic nursing care, basic emergency and CPR procedures and record vital signs.
Collected specimens, perform phlebotomy and IV insertions.
Under direction of Medical Facilitator administer medication to patients.
Identify the basic elements and functions of the circulatory, respiratory and digestive.
Performed routine clerical duties of the ward, promote patient wellness.
Independent Medical Coverage for over 3,000+ hours of Convoys while serving in Iraq. Achievements/Certifications/Licenses
Good Conduct Award 06/2006
Military Leadership Course 01/2005
Global War on Terrorism Expeditionary Medal
Honorably Discharged
CPR/BLS 06/2016-06/2018
Education
Certification in Medical Assistant
Prospect College
2016
Medical Assistant School in Medicine
Prospect College - Washington, DC
2009 to 2010
High school or equivalent in General Studies
South Shore High School - Brooklyn, NY
1998 to 2002
Skills
• CUSTOMER SERVICE (10+ years)
• MEDICAL ASSISTANT (2 years)
• PHARMACY (1 year)
• Dermatology (1 year)
• CMA
• Phlebotomy (7 years)
• Front Office (Less than 1 year)
• LPN
• Dermascan (Less than 1 year)
• Electronic Medical Records (3 years)
• Electrocardiogram Exams (6 years)
• Injections (7 years)
• Vital Signs (7 years)
• Patient Care
• EKG (3 years)
• Venipuncture (7 years)
• Scheduling
• Medical Records
• CPR
• CPR Certified (10+ years)
• EHR (3 years)
• Filing (7 years)
• Microsoft Word (10+ years)
• Anatomy Knowledge (7 years)
• Epic (1 year)
• Laboratory Experience
• ICD-10 (Less than 1 year)
• Medical Office Experience (3 years)
• Supervising Experience (4 years)
• Triage (7 years)
• Pharmacy Technician Experience
• Medical Terminology (7 years)
• Medical Scheduling
• Phone Etiquette (10+ years)
• EMR
• EMR systems
• HIPAA
• Microsoft Office
Military Service
Branch: United States Navy
Rank: E-4
Certifications and Licenses
CPR/BLS
December 2020 to December 2021
This Cpr is current and valid. I can produce the copy upon request. Assessments
Medical Receptionist Skills — Highly Proficient
January 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Nursing Aide Skills — Proficient
January 2020
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Proficient
Medical Terminology — Proficient
December 2019
Understanding and using medical terminology
Full results: Proficient
Nursing Aide Skills — Proficient
December 2019
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Professional Skills
Medical Assistant- EKG - Dermascan - Body Mass Index - Injection Placement - Phlebotomy - Audiometric Exams - Vitals - Ophthalmology exams - Medical Screener - Pharmacy Technician - Navy Hospital Corpsman - Assistant Manager - Customer Service- Microsoft Office Applications.
Contact this candidate