Customer Service representative, and Forklift Truck Operator

Gregory L. Bates

414-***-**** **********@*****.*** 5102 N Lovers Lane Rd, Milwaukee, WI, 53225

EDUCATION

Graduated 2010, General Studies, Messmer High School, Milwaukee, WI

Powered Industrial Truck Operator’s Permit 2020

EXPERIENCES AND ACHIEVEMENTS

Great Lakes Coca-Cola Bottling, Milwaukee, WI 5/2014 - Present

Order Builder

Powered Industrial Truck Operator’s Permit 2/2020

Build/properly read pick tickets for orders that will be shipped out to customers

Use a side loader or forklift to retrieve products from assigned areas

Use forklift to replenish and restock designated pick areas

Fill Co2 containers

Trained coworkers in accurately building, picking, and staging orders

Read diagrams and load trucks

Repack merchandise

Properly wrap and stage product orders that will be shipped out to customers

Clean and perform general maintenance to ensure the warehouse is a safe environment

Home Depot, Milwaukee, WI 8/2010 - 5/2014

Customer Service Associate

Worked with the customer service/sales team to provide fast, knowledgeable, and friendly service by actively seeking out customers to assess their needs and provide assistance

Greeted and thanked customers for shopping at Home Depot

Ensured that assigned areas were cleaned and safe

Assisted customers with special orders and installed sales

Promoted services offered at the special service desk, tool rental, and pro desk

Trained coworkers in customer service, sales, and product knowledge

Used a store issued handheld radio and multi-line desktop phone to communicate with other store associates or receive calls from customers

Safely used warehouse forklifts, order pickers, and pallet jacks to move material to appropriate areas

Packed and staged different products

Received and checked incoming pick tickets

Located products using handheld devices

Maintained equipment and reported malfunctions

Restocked inventory manually or with warehouse equipment

Retrieved orders according to quantity, size, etc. ensuring accuracy

Trained coworkers to use industrial equipment, move material, load, and unload trucks

CORE SKILLS Customer Orientation Oral/Written Communication Critical Thinking Teamwork Initiative Time Management Organizational Support Conflict Resolution Leadership

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