Data Entry Customer Service
Resume:
Gina B. Still
P.O. Box ***
Cowarts, AL *****
I am a highly skilled administrative professional seeking an opportunity to utilize my extensive experience and knowledge of various industries and business practices. Over the course of my 30 year career I have worked in both the private and public sector to include transportation, retail, and the United States Postal Service. I look forward to honing my current skillset but also challenging myself to learn new ideas and methods. I am a quick learner and have a rare work ethic developed from the always evolving and fast paced industries I have been employed within.
Career Experience
USPS – January 2016 to Present
November 2018 to Present
Supervisor Customer Service (Delivery Supervisor)
Responsibilities Include:
Day to day operations of City and Rural Carrier Routes and Clerks, approximately 36 employees
Scheduling, Attendance, Route Performance and Evaluation
Making sure all routes are carried and delivered daily with no delay
Payroll and employee records retention
Maintaining fuel records including fuel cards and tickets, accident files, running an Amazon hub and oversight of hub dock operations
Contacting Vehicle Maintenance, towing and other needed resources to maintain a fleet of Postal vehicle.
Answering customer calls, concerns and complaints
Overseeing stamp stock and window operations
Planning mail collection of blue boxes for local areas
Overseeing morning mail and parcel distribution
Contacting outside offices for support as needed due to call outs and other absences
Served as acting postmaster
July 2018-November 2018 – Served as an acting customer service supervisor before being promoted to delivery supervisor. Same responsibilities as above except was being trained to do the aforementioned position.
January 2016 – July 2018
City Carrier
Responsibilities include:
Completing assigned mail route
Carrying and delivering mail
Maintaining route records
Customer interactions on the street and in route format
Thomas Truck Lines Inc – March 2015 – January 2016
Administrative Assistant to President/Owner
Responsibilities included:
Payroll
Switchboard as needed
Driver records and reimbursements
Preparing documents for billing
Bank runs and other errands/duties as assigned
Owner operator balance and reimbursement
Driver loans and retention
Unemployed – July 2014 thru March 2015
AAA Cooper Transportation – September 1997 to July 2014
July 2005 – July 2014
Dedicated Services Division
Responsibilities included:
Oversight of administrative invoicing for entire customer base (to include multi locations and approximately $100 million in revenue annually)
Management of Dedicated Administrative Group (approximately 16 clerks, account administrators and coordinators)
Payroll and Accounts Receivable
Fleet Maintenance, Brokerage billings and collections
Administrative assistance and support for operational management personnel
Customer and site visits to include initial account set-ups in the field and for the team office
Maintaining scanning of documents, revenue and forecasting
Monthly closeout and revenue reporting to senior management
September 1997 – July 2005
General Accounting Dept – Control Clerk, IFTA Clerk
Responsibilities included:
Departmental mail delivery and receiving
Filing
Company Credit Card transactions, Expense report entry and reconciliation
Reporting daily revenue and check control
Maintaining advance expense items
Coding of invoices, data entry, garnishments, and fuel pump reports
Daily, monthly, quarterly, and yearly IFTA and state reporting
Company W-9’s completed and received
Credit applications
1099 filing at year end
Responsible for maintaining approximately 10,000 vendor files and updates
Journal entries for month end and year end closeouts, manual checks as needed
Fuel systems upkeep and reporting
Dothan Powersports May 1997 thru September 1997
Accounts Payable/Receivable Clerk/Back-up Finance Clerk
Responsibilities included:
Account billing, receivables and assisting office manager in monthly closeout
Trained as back-up finance/warranty clerk
Summerford Truck Line/Summerford Pallet Co and Burgess Transportation – November 1992 – May 1997
Clerk/Office Manager/Receptionist
Responsibilities included:
Accounting/file clerk
Maintained fuel cards/Tck Switchboard,
Accounts payable, receivable, and billing duties.
Summerford Pallet Company office manager
Payroll, billing receivables, inventory, pallet payments for used pallets, transportation and customer service
Education
Wallace Community College – September 1990 thru May 1992 – General Studies
Ashford Academy – August 1978 thru May 1990 – grades 1-12
References
Personal and/or professional references available upon request.
Contact this candidate