Customer Service Guest Services

CARLTON CLARKE

**** ***** ****** • Hyattsville, MD 20783

240-***-**** • ***************@*****.***

PROFESSIONAL SUMMARY

Disciplined and insightful professional with a strong client service record. Diplomatic, personable, and adept at managing sensitive situations and possesses superior communication skills.

EDUCATION

Long Island University, Brooklyn, NY 2018

Bachelor of Science in Marketing

Minor in Journalism

EXPERIENCE

Guest Services 2021- Present

Washington Football Team, Landover, MD

Responsible for representing the Washington Football team to customers by providing high quality, efficient service

Maintained professionalism and positive attitude in a high-stress environment to provide the finest sporting experience for every guest.

Consistently provided professional, friendly and engaging service.

Follows all operating procedures and policies.

Caregiver 2019- 2021

Hyattsville, MD

Provided dignified care to client living with Alzheimer’s disease.

Coordinated in-home therapies and therapeutic recreation.

Maintained a daily journal of activities and reported any physical or cognitive changes.

Assistance with activities of daily living including cooking, shopping, maintenance, and financial management.

Independent Business Owner 2015-2018

New York, NY

Managed inventory daily, to continually assess for higher demand merchandise.

Reconciled funds to accurately determine profit/loss margins.

Provided timely, competent customer service to address clients’ needs and concerns.

Ensured that business hours were strictly adhered to, and ensured that displays were aesthetically endearing.

Collaborated with business partner to ensure the delivery of high- quality product and service.

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