Medical Billing Customer Service

billing supervisor

**+ years of experience and knowledge of customer service, billing procedures, medical terminology, insurance claims, with exceptionally good customer service and communication skills both verbally and written. 4 years as a highly organized Supervisor with driven organizational skills, superior attention to detail and team success. Manage, motivate and train professionals to surpass company goals.

wCommercial and Government billing and collections procedures expert

wExpert knowledge on Advanced MD, Allscripts EHR, USMON billing systems

wProven success in driving results through increased productivity and timely claims payments

wLoyal and dependable, believing internal principles dictate performance

wExtremely passionate and knowledgeable about medical billing and collections.

Areas of expertise

oBilling and Collections

oExcellent problem solver

oWorkers Comp

oOffice management

oMulti-tasker

oMedical Billing

oLeadership

oMicrosoft Office Products

oICD 10, HCFA 1500

Professional Experience

MEDICAL PRACTICE SOLUTIONS – PLANO, TX 2014-2019

Work with management team to implement proper division of responsibilities

MEDICAL BILLING SUPERVISOR

Supervise staff of 9 billing and collection professionals, responsible for weekly billing activities to ensure maximum efficiency; provide guidance and direction to staff covering all aspects of billing and EHR. Ensure all claims are billed timely and appropriately. Monitor rejections, denials and errors and ensure they are properly researched and resolved to meet timely filing deadlines. Keep management informed of the status of all 37 accounts on a weekly basis. Review and update client billing guidelines as necessary. Train new billing employees. Prepare and send weekly reports to clients and upper management.

PRIMARY CARE ASSOCIATIES – Greenville, TX 2004-2014

MEDICAL BILLING SPECIALIST

Post and reconcile insurance and patient payments. Research and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts. Ensure accuracy of insurance claims; verify correct ICD-9, ICD-10 and CPT codes are billed. Send secondary claims upon processing of primary insurance, follow up on Insurance and patient aging. Re-submit insurance claims as necessary. Knowledgeable in timely filing restrictions, Answer and resolve patient inquires.

WALMART – Greenville, TX 2003-2005

CASHIER

Processed sales and services transactions, scanned coupons, applied discounts, handled customer service issues. Restocked returned items, answered questions about promotions, store policies and merchandise, balanced money in cash register and sales data.

Education

High School Diploma, 1986-1989

Business and Management Center, Dallas, TX

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