Support Specialist Administrative Assistant
Resume:
Dawn Carpenter
Client Services/Support Specialist
Remote
***********@*****.***
I believe I have all the skills, qualities, and attributes to perform to a high standard. I can quickly build sustainable relationships of trust and connect personally through open & interactive communication. I am passionate about delivering high-quality service and care; I can deal with and resolve complaints promptly and efficiently while following rules and procedures. I am flexible, can work unsociable hours when required, and maintain a consistent track record of over-achieving my given quotas. I am also a loyal and hard- working person who understands how vital this role is to the success of your business. Without the clients &/or customers, there would be no business, so the service must be outstanding. Authorized to work in the US for any employer
Work Experience
Client Services Specialist-Litigation Finance, Employment Law California Employee Advocates - Remote
October 2020 to June 2022
• Built sustainable relationships and trust with customer accounts using open and interactive communication. HR Intakes-Employment Law.
• Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
• Navigated multiple computer systems and applications and utilized search tools to find information.
• Met deadlines while maintaining high-quality deliverables. Executive Administrative Assistant
TBD - Las Vegas, NV
December 2015 to May 2020
• Utilized job-related software to prepare invoices, letters, and memos.
• Answered phone calls to direct callers to appropriate parties or take messages.
• Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping.
• Greeted visitors and determined whether they should be given access to specific individuals.
• Prepared responses to correspondence containing routine inquiries.
• Designed electronic file systems to maintain electronic and paper files. Freelance-Self Employed
Mobile LMT - Las Vegas, NV
May 2001 to February 2017
• Treated clients in professional settings and traveled to clients' offices and homes.
• Massaged and kneaded muscles and soft tissues of the body to provide treatment for medical conditions, injuries, or wellness maintenance.
• Applied finger and hand pressure to specific points of the body.
• Provided efficient and courteous service to customers at all times. Education
Diploma
University of Phoenix
Skills
• Active Listening
• CRM/Slack/HubSpot/Five9
• Ability To Multitask
• Interpersonal Skills
• Team Leadership
• Salesforce
• Records Management
• Help Desk
• Account Management
• B2B Sales
• Office Management
• Recruiting
Awards
2021 California Employee Advocates Outstanding Performance Award December 2021
Outstanding Performance In Customer Service
Additional Information
Professional References
Hamady Diallo-HR Director, CEA
******@********.***
April Ramirez-Head Attorney, The Ramirez Legal Group *****@********************.***
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