Dawn Carpenter

Client Services/Support Specialist

Remote

adssqc@r.postjobfree.com

I believe I have all the skills, qualities, and attributes to perform to a high standard. I can quickly build sustainable relationships of trust and connect personally through open & interactive communication. I am passionate about delivering high-quality service and care; I can deal with and resolve complaints promptly and efficiently while following rules and procedures. I am flexible, can work unsociable hours when required, and maintain a consistent track record of over-achieving my given quotas. I am also a loyal and hard- working person who understands how vital this role is to the success of your business. Without the clients &/or customers, there would be no business, so the service must be outstanding. Authorized to work in the US for any employer

Work Experience

Client Services Specialist-Litigation Finance, Employment Law California Employee Advocates - Remote

October 2020 to June 2022

• Built sustainable relationships and trust with customer accounts using open and interactive communication. HR Intakes-Employment Law.

• Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.

• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

• Navigated multiple computer systems and applications and utilized search tools to find information.

• Met deadlines while maintaining high-quality deliverables. Executive Administrative Assistant

TBD - Las Vegas, NV

December 2015 to May 2020

• Utilized job-related software to prepare invoices, letters, and memos.

• Answered phone calls to direct callers to appropriate parties or take messages.

• Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping.

• Greeted visitors and determined whether they should be given access to specific individuals.

• Prepared responses to correspondence containing routine inquiries.

• Designed electronic file systems to maintain electronic and paper files. Freelance-Self Employed

Mobile LMT - Las Vegas, NV

May 2001 to February 2017

• Treated clients in professional settings and traveled to clients' offices and homes.

• Massaged and kneaded muscles and soft tissues of the body to provide treatment for medical conditions, injuries, or wellness maintenance.

• Applied finger and hand pressure to specific points of the body.

• Provided efficient and courteous service to customers at all times. Education

Diploma

University of Phoenix

Skills

• Active Listening

• CRM/Slack/HubSpot/Five9

• Ability To Multitask

• Interpersonal Skills

• Team Leadership

• Salesforce

• Records Management

• Help Desk

• Account Management

• B2B Sales

• Office Management

• Recruiting

Awards

2021 California Employee Advocates Outstanding Performance Award December 2021

Outstanding Performance In Customer Service

Additional Information

Professional References

Hamady Diallo-HR Director, CEA

adssqc@r.postjobfree.com

213-***-****

April Ramirez-Head Attorney, The Ramirez Legal Group adssqc@r.postjobfree.com

310-***-****

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